Technical Engineer (ISOC)

We are Printec

Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.

From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier. 

Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Did you know that Printec is behind your daily transactions?

Watch the video to discover some of our business solutions.

Responsibilities

• Monitoring and Event Management of IT&T Services and Datacenters
• Incident, Problem and Request management according to ISO 20000/ITIL standards
• 2nd Level Support of Corporate applications and infrastructure
• Escalate and communicate customer issues and network/system related alerts to Tier 3 staff or vendors, Management and Administration as defined by policies and escalation procedures
• Escalate incidents that could lead to electromechanical systems unavailability
• Support change management and configuration management procedures
• Create and analyze reports regarding system/service availability and registered incidents
• Responsively interact with customers and internal stakeholders, both local and remote
• Being escalation point of Level 1 engineers and Service Desk
• Participate in special IT&T projects and perform other duties as required
• Coordinate & follow up on critical issues resolution

Requirements

• Bachelor degree in Computer Science or Information Technology
• Professional experience on Microsoft Windows servers (relative certification will be considered plus)
• Solid experience in a helpdesk or technical support environment will be considered as a plus
• Basic knowledge on Microsoft SQL server or Oracle DBMS
• Strong configuration/administration skills on Cisco routers/Switches/Wireless
• Basic knowledge/experience on Linux/Solaris
• Basic knowledge/experience on server backup methodologies/tools
• Basic knowledge on SDH, HDSL, Fiber optics, VOIP, AV transmission and Cable TV/IPTV/Digital Signage systems
• Ability to work on shifts
• Fluency in verbal and written English

Benefits

• 💸 Competitive remuneration, including ticket restaurant card and annual bonus
• 💳Fuel card or public transportation allowance for visiting premises in Spata, Attica
• 👩‍⚕️ Group private health & life insurance programme
• 🧠 Mental health support, including one-on-one sessions
• 🕑 Flexible place or time working arrangements
• 🤝 A buddy to support you during your onboarding
• 📈 Personalized development plan and opportunities to participate in internal or external trainings; unlimited access to LinkedIn Learning platform
• 👥 Employee referral bonus so you can bring your friends to work
• ☕ Office perks like coffee and fruits corner
• 🎁 Marriage and childbirth gifts
• 🎓Summer internships for employees’ kids aged 18-25 years old
• 🌍 ESG and volunteering group activities
• ✅ Certified work environment by SHARE Equality Label®

As part of our dedication to diversity, Printec is committed to Equal Employment Opportunity without regard for race, nationality gender, disability, sexual orientation, gender identity, or region.

Printec regrets that due to the large number of applications received, we will only contact those who solely correspond to the job requirements as listed above. All applications will be treated with strict confidentiality.