About Ibex:
IBEX develops state-of-the-art artificial intelligence solutions for cancer diagnostics. Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine. IBEX is a well-funded start-up with global presence and headquarters in the USA.
Our world-class team of researchers, engineers and medical experts is growing. If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people – Come join us!
Responsibilities:
In this role Technical Engagement Manager, you will be the focal point for our customers throughout their implementation process of Ibex products, supporting the transition from the sales cycle, through implementation, customer success and technical support. As such, you are working closely with stakeholders to plan project scope to manage deliverables effectively. A successful person in this role will have strong communication skills, be analytical, is highly motivated and comfortable working in a customer-facing Healthcare IT industry.
As Technical Engagement Manager at Ibex, you will:
Manage multiple customer implementations.
Coordinate with internal teams, including R&D, product development, and sales, to ensure seamless integration and deployment of solutions.
Define project activities such as planning, scoping, issue/risk management and project reporting.
Monitor project progress, identify potential risks, and implement mitigation strategies to ensure timely and successful project completion.
Perform technical tasks and system management of the Cloud based solution.
Build strong relationships and trust with customer stakeholders.
Drive Product Adoption: Proactively monitor system usage and clinical engagement to ensure AI tools are being integrated into daily diagnostic workflows.
Voice of Customer (VoC): Systematically gather customer feedback and pain points to influence the Ibex product roadmap.
Collaborate with customers to establish Key Performance Indicators (KPIs) and conduct periodic Business Reviews to demonstrate the value Ibex is delivering.
Ensure a smooth transition from ‘deployment’ phase to ‘long-term maintenance’, maintaining a relationship that minimizes churn.
Bachelor’s or master’s degree
At least 3+ years of hands-on experience as a Technical Project/Implementation Manager, specifically within Digital Pathology, / IMS / EHR) - a must!
A proven track record of managing the full lifecycle of customer implementations, from initial technical engagement to post-implementation, stability and growth - a must!
Experience with Digital Pathology workflow and integrations - preferred
Proven ability to manage ‘Change Management’ within a clinical setting (moving a laboratory from analogue to digital work flows)
Excellent presentation and communication skills; comfortable presenting technical and clinical value propositions to ‘C-suite’ hospital executives
Knowledge of Cloud based solutions and their infrastructures
Knowledge of data privacy and compliance (HIPAA)
A ‘hands-on’ and proactive individual with strong collaboration skills
Excellent English communication skills – In writing and verbal
Fluency in additional language/s – preferred
Travel estimated at ~25%
*We are an equal opportunity employer and committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others.
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Engagement Manager Q&A's