Technical Delivery Officer

The technical delivery team is responsible for the deployment of Opus 2’s services to hearing room locations. This will include the planning / preparation of the equipment needed for the hearing service, the logistical deployment of the service, the configuration and setup, the support of the service, the breakdown and removal of equipment.

This role will be based in Dubai and will report to Technical Services Manager.

We're looking for a proactive and client-focused Technical Delivery Officer to join our dynamic LegalTech operations team. This client-facing role is central to the setup and support of technology used in high-profile legal hearings, including in-person, hybrid, and virtual formats.

You'll work closely with a broad client base-law firms, court personnel, and internal stakeholders-delivering a range of technical services that underpin mission-critical litigation and arbitration proceedings. From managing live events in hearing rooms to supporting remote audio and video infrastructure, your work will ensure the seamless delivery of our services in the Middle East.

You'll also support our growing video production and trial consultancy services, contributing to internal content and showcasing our work with the marketing team.

Services you'll support include:

• Virtual and Hybrid Hearings.
• Real-time Transcription and Audio Streaming.
• Interpretation and Video Conferencing.
• Deposition and Transcription Support.
• Bespoke Trial Consultancy and Inquiry Room Design.
• Video Production for internal and marketing purpose.

What you'll be doing

• Technical consultation with case managers and internal teams to define and deliver hearing room setup and client support.
• Innovation and R&D, helping to evolve how we deliver services using the latest AV and video technology.
• Hearing room deployments, installing and configuring AV/network setups and running proceedings like a live event technician.
• Designing and documenting custom solutions for complex hearing environments.
• Operating bespoke software and providing support to court reporters and transcription teams.
• Partnering with the video services team to plan, shoot, and produce company content.
• Researching and trialling new video and streaming technologies for internal use and service development.
• Providing client support both onsite and remotely, including guidance and troubleshooting during live hearings.
• Creating and editing internal and external video content.
• Ensuring processes, timelines, and quality standards are met for all installations and setups.
• Assisting with other project or admin duties as required.

Requirements

What we're looking for in you

• Bright, adaptable, and eager to learn in a fast-moving and varied environment
• Awareness of AV, multimedia, and networking technologies—with a keen interest in legal tech and live event support
• Strong technical audio knowledge is essential
• Experience creating, editing, and producing video content for professional settings
• Enthusiastic about new technology and R&D—particularly in video, streaming, and hybrid environments
• Comfortable being client-facing and providing support during live hearings
• Strong attention to detail, time management, and communication skills
• Able to multitask and perform under pressure
• A confident team player with a flexible, proactive mindset 

The Technical Delivery Officer will be the flexible member to the team who is willing to work remotely to deploy our services. They will be used on various remote project work so flexibility is an important part of the role and travel will occur on a regular basis. Typical working hours are from 9:00am – 5:30pm. Evening and weekend work may be required.

Benefits

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• 22 days annual holidays, flexible working, and length of service entitlement.
• Health Insurance.
• Loyalty Share Scheme.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.