Technical Delivery Manager

Job Description: Technical Delivery Manager –  8+ Years

Key Responsibilities

·       Lead, manage, and drive a world-class engineering team 

·       Lead forward our Retail SaaS multi-tenant platform, ensuring it remains scalable, secure, reliable, and operationally mature

·       Take ownership of platform reliability and operations, ensuring we maintain 99.5% production uptime

·       Own execution across the team: ensure priorities, day-to-day work, and projects are delivered on time with high quality

·       Drive consistent engineering execution (planning, sprint cadence, delivery predictability, dependency tracking)

·       Track, maintain, and report progress on OKR initiatives, ensuring measurable outcomes and delivery transparency

·       Provide strong stakeholder management, ensuring alignment and clear communication across Engineering, Product, Support, and business leadership

·       Improve operational excellence across the platform:

incident readiness and ownership

runbooks, escalation paths, post-incident follow-ups

reducing manual operational toil through automation

·       Support the execution of our FinOps program, helping improve cost visibility, accountability, and cost optimization across teams

·       Contribute to building scalable ways of working in a squad/tribe environment, including clear interfaces and ownership

·       Participate in hiring, onboarding, and growing engineering talent as the organization expands

Qualifications

·       8+ years of experience in IT / DevOps / Platform Engineering

·       Strong track record of successfully leading, developing, and managing engineering teams (formal or informal leadership experience)

·       Hands-on experience working with DevOps methodologies and practices (CI/CD, automation, monitoring, infrastructure-as-code)

·       Very strong infrastructure and cloud knowledge, particularly with Microsoft Azure and AWS

·       Exceptional communication skills — ability to align technical and non-technical stakeholders, communicate clearly in high-pressure situations, and drive outcomes

·       Experience with Kubernetes, Terraform, monitoring stacks, and cost optimization tooling

·       Experience operating SaaS environments (ideally Retail) with production responsibilities and high reliability requirements

·       Strong mindset for building scalable internal platforms and reusable engineering standards

Experience with enterprise Security Certifications such as SOC2 is preferable