Technical Customer Support

AI overview

Lead customer machine projects in the Food and Pharmaceutical Packaging Industry, coordinating teams and managing deliverables while ensuring stakeholder communication and satisfaction.

Provide project leadership and technical design guidance on assigned projects to Aftermarket customers within the Food or Pharmaceutical Packaging Industry. Prepare financial quotes for customers on Aftermarket projects and the oversee and manage the project from beginning through final delivery and installation startup.

Plan, organize, and lead individual customer machine projects from inception to completion.
Develop and maintain the cadence of work schedules, hours, costs and communication for each project.
Partner with customers, Center of Competence (CoC), 3rd party vendors, and Aftermarket Sales Managers on the quotation process and project status.
Coordinate staffing needs and deliverables with the CoC, 3rd party vendors, and field service department.
Resolve problems, address concerns, and answer questions during the life of the project which includes quote, order, design, manufacture, installation and inspection.
Act as a main point of contact for the project, providing regular updates, reports and communication regarding project status to all stakeholders.
Travel to customer sites during large or complex installations and CoC for team building and project meetings.
Work with Accounts Receivable on down payments, invoicing, and payment issues.
Will travel domestically and internationally approximately 10% of the time

Basic Requirements

Associate Degree in Engineering, Manufacturing, Technology or Project Management or related field. A combination of education or experience may be considered.
5+ years of experience in sales, project management or engineering for custom design machinery

Preferred Qualifications

A bachelor’s degree in engineering
Project Management Certification a plus
High-speed capital equipment/packaging machinery industry knowledge
Experience with an ERP system desired, SAP
German language skills a plus

We kindly ask you to apply in English.

Location: Mexico City
Working Model: Position is open for a hybrid working model, combining on-site presence with remote work.
Start Date: As soon as possible – by agreement
Workload: Full-time
Contract Type: Permanent