Provide technical support for Promethean software and hardware, resolving queries efficiently while maintaining high customer satisfaction and achieving KPIs.
A Technical Customer Support Representative (TCSR) provides 1st and 2nd line telephone, e-mail and chat technical support to a customer base supporting Promethean bespoke software and hardware.
Working hours: 3:00 p.m.–11:00 p.m. (second shift, supporting the US market)
Hybrid model: 1 day in the office, 4 days remote.
Salary ranges: 65,100 - 89,400 PLN annually + annual bonus
Job Duties and Responsibilities:
Problem solving with the customers to bring about a speedy resolution to their enquiries.
Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
Achieve agreed targets (KPIs) and deliver excellent customer service.
Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.
Job Skills and Qualifications:
2 – 3+ years helpdesk experience
Have good working knowledge of computer configurations and operating systems
Excellent time management and organizational skills,
Excellent communication skills
Excellent customer care skills
Previous knowledge of project work
Language Skills: Excellent English, written and verbal
Language Skills: Other languages spoken fluently - nice to have (not required)
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Ace your job interview
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
