Technical Customer Support

Company Description

GlobalBet is the biggest independent B2B provider of virtual sports solutions, offering the most realistic and reliable virtual sports product to the industry. We create and develop new game experiences for millions of players worldwide by bringing together experienced people that combine creativity, innovation, and passion. Our team is growing, and we are looking for a Technical Customer Support to join our team in Mostar.

Key Responsibilities:

• Handling of customer support inquiries through various channels
• Incident management while maintaining customer satisfaction
• Maintaining functionality of various system components
• Updating internal support documentation and creation of relevant knowledge base articles
• Identifying customer requirements and providing aid while using specific system functionalities
• Reporting system deficiencies to relevant product departments
• Maintaining multiple communication channels between different stakeholders
• Monitoring of system performance

Qualifications:

• Customer service skills - previous experience is a plus
• Strong analytical and problem-solving skills
• High-level proficiency in both spoken and written English
• Experience in gambling/betting industry
• Troubleshooting skills (hardware, software, operating systems, networking, etc)
• Basic knowledge of web technologies
• Strong interpersonal and communication skills
• Time management, multitasking, and task prioritization skills
• Basic knowledge of Microsoft Office suite & support ticketing systems
• General interest in Sports

Additional Information

We offer the chance of a versatile, demanding position in a dynamic family company with a startup mentality, in which you will receive an independent area of responsibility and a high level of appreciation for your professional competence.

We also offer:

• Flexible working hours
• Company and team events
• Ongoing training and further education
• An energetic atmosphere and opportunity to grow within and with the company

If you're a motivated and talented individual who's looking for an exciting new opportunity, you're ready to make a real impact in a growing company, and you have the skills and experience we're looking for, we want to hear from you. This role offers a chance to work with a dynamic and fast-paced team, while taking your career to the next level. We're excited to see what you bring to the table and look forward to the opportunity to learn more about you.

Please submit your CV in English, in PDF format.