We are looking for a Technical Customer Success Manager to join our USA team!
- Are you passionate about program delivery and adoption?
- Do you enjoy resolving issues tailored to client needs and building long-term relationships with customers?
Who we are:
SAI360 is giving companies a new perspective on risk management. By integrating Governance, Risk, Compliance (GRC) software and Ethics & Compliance Learning resources, SAI360 can broaden your risk horizon and increase your ability to identify, manage, and mitigate risk. See risk from every angle. Visit www.sai360.com.
Think you’re a fit for SAI360?
The primary objectives and responsibilities of a Technical Customer Success Manager includes:
- Develop a deep understanding of our GRC customer’s business requirements and goals;
- Champion client requests;
- Represent client interests in product and service solution planning initiatives;
- Solving basic to intermediate issues accordingly and escalating issues to appropriate Service management teams;
- Manage assigned client relationships to ensure the highest level of service;
- Drive adoption, engagement, and satisfaction with SAI360 products and services through proactive activities and structured touchpoints;
- Understand customer objectives and translate them into business outcomes;
- Build strong long-term relationships with customers through strategic communication and tailored issue resolution;
- Liaise with internal teams to ensure solutions are delivered per agreed scope and timelines;
- Partner with Account Managers to facilitate renewals, drive revenue growth, and identify upsell/cross-sell opportunities;
- Travel to priority customers (approx. 10%) to strengthen relationships and lead value-driven discussions;
- Track and report customer initiatives in Salesforce.
What you’ll bring to the table:
- Proven experience in a consultative, customer-facing role, ideally in technology or SaaS.
- Knowledge of Governance, Risk, and Compliance (GRC) challenges and solutions.
- Familiarity with Microsoft Office 365, Salesforce, Zendesk, and remote meeting tools (Teams, Zoom).
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Technical knowledge of SQL queries and Power BI is a key requirement.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to collaborate and influence across all levels of an organization.
- Self-starter with strong initiative and accountability.
Why you should apply to SAI360:
Alongside a remote-first hiring strategy and competitive salary package, we offer a wide variety of employee perks including –
- PTO leave;
- Quarterly wellness days;
- EAP program;
- Healthcare benefits;
- Bonus incentives;
- 401k matched;
- Pet insurance;
- FSA Account;
As required by applicable Pay Transparency laws, the base salary range for this position is $70,000- $85,000 plus opportunities for bonuses or commission. Exact compensation may vary based on skills, experience, and location.
