Technical Customer Success Manager

About Huzzle

At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time

Engagement: Independent Contractor

Timezone: US

Job Summary

We're hiring a Project Coordinator (CSM) who thrives on ownership, clear communication, and operational excellence. This role is critical in managing the full project lifecycle—from client onboarding and pre-sales coordination to post-installation support and account retention.

You won’t just be managing tasks—you’ll be enabling outcomes, building trusted relationships, and driving business impact across every touchpoint.

Key Responsibilities

Client Relationship & Coordination

• Build long-term, trusted relationships with clients and stakeholders
• Act as the main point of contact during installation and onboarding
• Attend sales meetings and lead knowledge transfers between teams

Project Execution & Delivery

• Oversee client onboarding, installation timelines, and service transitions
• Ensure documentation and CRM updates (Utiliko platform) are always current
• Coordinate internally with Sales, Support, and Accounting to ensure delivery excellence

Post-Installation & Account Support

• Manage service activations, account disconnections, and number porting
• Create and route support tickets and track resolutions
• Set up billing profiles and address any client concerns or past-due invoices

Training & Upselling

• Conduct training sessions to help clients get the most out of the product
• Collaborate with Sales on upsell/cross-sell opportunities
• Track account health, gather feedback, and provide insights to internal teams

Retention & Continuous Improvement

• Proactively identify churn risks and implement retention strategies
• Recommend product/process improvements based on client interactions
• Maintain internal documentation and training workflows to support growth

Requirements

• 2+ years of Project Coordination experience (Required)
• 1+ year in ISP, telecom, or networking services (Required)
• 2+ years experience working in Technical Customer Success Management
• Strong organisational, time-management, and multitasking skills
• Excellent communicator—especially over phone and email
• CRM experience (Utiliko or similar platforms a plus)
• Ability to work independently and align to CST (U.S. Central Time)

Benefits

💻 Fully Remote: Work from anywhere with international teams

🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services

🤝 Peer Community: Connect with high-performing sales professionals in our network

🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals