Technical Customer Service Support

Location: Breukelen

Hours: 40 hrs per week

Start Date: As soon as possible

Rate: EUR 14,40 / hr

About the Role

As a Technical Customer Service Support Specialist, you will be the main contact for our customers, providing technical assistance and ensuring a smooth experience when using our products and services. You’ll support customers remotely, troubleshoot technical issues, and collaborate with internal teams to deliver high-quality solutions.

What You’ll Do

·         Customer Support – Respond to inquiries via phone, email, or chat, ensuring timely and accurate assistance.

·         Problem Resolution – Handle complaints and issues professionally, identifying solutions that balance customer satisfaction and company policy.

·         Product & Service Guidance – Provide clear information on products, services, and processes to help customers make informed decisions.

·         Record-Keeping & Feedback – Maintain detailed logs of interactions and share customer feedback to support service improvements.

·         Assist with the installation, configuration, and operation of our systems.

·         Coordinate service visits and collaborate closely with field engineers.

·         Escalate complex issues to the appropriate technical team when necessary.

·         Ensure each customer interaction reflects our commitment to quality, efficiency, and care.

Requirements

What You Bring

·         Strong communication skills in English and Dutch (spoken and written).

·         Experience in customer support or technical helpdesk roles is an advantage.

·         Analytical and problem-solving mindset with attention to detail.

·         A proactive, customer-oriented attitude and eagerness to learn.

·         Ability to manage multiple requests while maintaining a professional and positive approach.