Udacity is hiring a

Technical Content Quality Specialist, AI

About Us


Udacity is on a mission to change lives, businesses and nations through radical talent transformation in digital technologies.  We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force.

Students come to Udacity to learn new skills to help them land their dream jobs. It’s our job on the Content Team to create educational programs that deliver on this promise.

A Technical Content Quality Specialist is an engineer, business analyst, and teacher in one. You will be part of the content maintenance team program and ensure our Nanodegree programs deliver exceptional learning experiences to every student. You will be paired with industry experts to improve courses together. You will analyze student feedback to identify opportunities to improve, test solutions, and experiment with ways to improve the student experiences. You will examine content submissions from content contributor networks, prioritize and implement changes based on impact, and organize program updates. You will make improvements to the learning content based on a pedagogical review of the content and limited user feedback. 

Responsibilities:

  • Prioritize and correct urgent content issues (e.g., bugs, exercises) with the goal to maintain Udacity’s course catalog at high quality.
  • Collaborate across teams of content developers, support engineers, and student support staff to identify and debug exercises.
  • Support the team in improving content to design effective learning experiences, managing and supporting them through the course improvement process.
  • Analyze student feedback, engagement, and progress reports across Udacity programs to develop actionable steps to improve the content using Udacity’s pedagogical best practices.
  • Review and approve content submissions from content contributor networks; ensure content improvements deliver the target outcomes.
  • Use data to identify potential areas of student challenge in program content and develop plans to address challenges and improve student outcomes.
  • Be proactive in developing ideas and implementing tools and solutions to scale maintenance tasks. 

What we value? 

  • Prior experience in technical content development, software development, or technical training.
  • A strong foundation in at least one programming language (Python, C/C++)
  • Comfortable working with Linux machine and version control tools (git, Github).
  • Excellent English writing skills.
  • Understanding and debugging technical problems with code or published materials.
  • Experience managing small projects with creative and innovative solutions to automate.
  • Able to learn new material eagerly and independently.
  • Extensive experience workith with ML frameworks and Python libraries: TensorFlow, PyTorch, scikit-learn, numpy, pandas
  • Some experience or willingness to to learn about one or more of the following data science libraries and tools: PySpark, SparkML, R, Hadoop, Airflow.
  • Familiarity working in AWS (Sagemaker, EC2, ECR) and Azure  services.

Pluses:

  • Familiarity with project management tools. 
  • Completed an online or Udacity Nanodegree program in one of the Udacity schools: School of Data, AI, Cloud, Autonomous Systems or Programming.
  • Contributed to open-source code on Github or Kaggle.
  • Ability to work in a fast-paced environment/ work in ambiguity.
  • Self-motivated, proactive team player with innovative ideas to seek team input.
  • Excellent written and verbal communication skills.

 

What We Do

Udacity’s mission is to train the world’s workforce in the careers of the future. We address the complex dynamic of workforce challenges and strive to be the change we need in the world to transform talent to create opportunities for heightened productivity and retention. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.

Don’t stop there!  Please keep reading...

You’ve probably heard the following statistic: Most male applicants only meet 60% of the qualifications, while women and other marginalized candidates only apply if they meet 100% of the qualifications. If you think you have what it takes but don’t meet every single point in the job description, please apply! 

We believe that historically, many processes disproportionately hurt the most marginalized communities in society- including people of color, working-class backgrounds, women and LGBTQ people. Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly.  Therefore, Udacity strongly encourages applications from all communities and backgrounds. 

Udacity is proud to be an Equal Employment Opportunity employer. Please read our blog post for “6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Exists”

Last, but certainly not least…

Udacity is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, denial of pregnancy disability leave or reasonable accommodation.

As part of our ongoing work to build more diverse teams at Udacity, when applying, you will be asked to complete a voluntary self-identification survey. This survey is anonymous, we are unable to connect your application with your survey responses. Please complete this voluntary survey as we utilize the data for diversity measures in terms of gender and ethnic background in both our candidates and our Udacians. We consider this data seriously and appreciate your willingness to complete this step in the process, if you choose to do so.

 
Students First - Better Together - Entrepreneurial - Data Driven - Candid and Direct - Talent Obsessed
 

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