Technical Clinical Product Specialist (Home-based/ 30 hours per week)

Description

An exciting opportunity has arisen for a Technical Clinical Product Specialist in our team. This is a four day/ 30 hour per week remote role, with one monthly visit to the London office. In this role, you will be responsible for building, configuring, and maintaining the technical infrastructure that powers our innovative digital health products. This role combines strong technical aptitude with clinical product knowledge to deliver scalable, reliable solutions that improve patient care. You will work at the intersection of healthcare and technology, leveraging AI, automation, and emerging digital health tools to create cutting-edge clinical products. The role requires problem-solving skills, a passion for healthcare innovation, and the ability to collaborate with cross-functional teams including clinicians, developers, and product managers to translate clinical needs into technical solutions.

About the role

The post holder will have a number of key responsibilities associated with the role, including but not limited to:

• Build and configure technical components for digital health platforms, clinical workflows, AI integrations, and system connections.
• Develop and implement automation solutions to enhance clinical product functionality and operational efficiency.
• Collaborate with product managers, developers, and clinical teams to translate clinical requirements and patient needs into robust technical solutions.
• Design and maintain technical configurations for clinical decision support systems, triage algorithms, and patient-facing digital tools.
• Maintain and optimise existing technical configurations to ensure performance, reliability, and clinical safety.
• Troubleshoot and resolve technical issues promptly while considering clinical impact and patient safety implications.
• Document technical processes, configurations, and clinical product specifications for internal knowledge sharing and regulatory compliance.
• Support testing and quality assurance for new features, and clinical product updates, ensuring they meet both technical and clinical standards.
• Ensure compliance with healthcare security standards, data protection regulations (GDPR, UK GDPR), and clinical governance requirements.
• Stay current with emerging technologies, AI advancements, and digital health innovations to continuously improve product capabilities.

About You

The ideal candidate will be able to demonstrate an understanding of:

• Strong technical background with experience in software configuration, system integration, or clinical product development.
• Demonstrated interest in AI applications in healthcare, automation, and emerging health technologies.
• Knowledge of digital health principles and understanding of clinical workflows.
• Excellent problem-solving and analytical skills with the ability to think critically about clinical and technical challenges.
• Ability to work collaboratively in an agile environment with both technical and non-technical stakeholders.
• Strong attention to detail with commitment to quality and patient safety.

Our ideal candidate will be detail-oriented and proactive with a solution-focused mindset, with strong communication skills for effective cross-team collaboration between clinical and technical stakeholders, comfortable working in a fast-paced, evolving environment with rapidly changing priorities and someone intellectually curious with enthusiasm for learning new technologies and understanding clinical contexts.

About us

Headquartered in London, HealthHero combines human expertise with healthcare. Built on the foundations of established companies with proven sector and country expertise, combined with best-in-class digital technology, HealthHero is now the largest digital healthcare provider in Europe, delivering 24/7 access to doctors and expert clinicians wherever and whenever it is needed via a suite of tools including video calls, online chats, and phone. We are currently approximately 1000 people across the UK, Ireland, Germany and France that have come together through a combination of acquisition and organic growth. Our mission is about simplifying healthcare and saving lives.

What we offer

• A competitive salary
• Ongoing professional development
• Generous holiday entitlement
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance

Apply

If you would like to make a difference within a dynamic yet rewarding setting, we would love to hear from you. Please proceed to apply via the link below.

Closing date: Friday 23rd January (5pm)

Please note that we reserve the right to close this advertisement early should sufficient applications be received in advance of the closing date.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at [email protected]