Technical Assistant

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater. About the Role: We are looking for a Technical Assistant to join our team based on the Isles of Scilly. Working on a full time, permanent basis, you will provide essential coordination and administrative support to the team as they operate and manage water and wastewater services across the islands. In return, we are offering a starting salary of £25,300 plus an extensive benefits package. What You'll Be Doing:

Monitor Team Inbox and telephone calls

Interact with the SWW Service Support Centre and SWW Source Contacts teams to ensure effective remote communications

Liaise with Operations Manager, Team leader and island operators to pass out work from mainland contacts (work orders) for metering, new connections, developer enquiries. 

Update work orders with filled in paperwork and job status across a variety of tasks.

Liaise with the local management and operator teams in addition to the central teams to support effective planning and timely chemical and critical spares deliveries

Data entry and spreadsheet performance reporting

Support the team in consistently reaching the required Service Level Agreements.

Maintain effective administrative records, organise training and refresher courses.

Maintain and manage area issues including Stationary, Equipment registers and Purchase Orders

Raise purchase and work orders for deliveries

Manage and provide customer support for the local community 

What We're Looking For:

Qualifications: 

Maths and English to grade C GCSE standard, or equivalent, or able to demonstrate ability to work at this level. 

Ability to use various MS Office computer packages

Experience: 

Proven experience of working in a busy environment.

Previous experience working on own initiative and working as part of team.

Skills/ Knowledge: 

Good organisational skills, self motivation and the ability to prioritise workload. 

Excellent communication skills, both oral and written, with an exceptional telephone manner.

Ability to be flexible with a ‘can do’ attitude.

What's In It For You?

At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:

Generous holiday allowance plus bank holidays

Buy or sell annual leave to offer you extra flexibility

Buy a bike and safety equipment tax-free, through our Cycle to Work scheme

We offer free car parking at most of our sites

Take up to 26 weeks’ additional maternity leave

Share your parental leave and split your time off to care for your child how you choose

Invest in Pennon Group plc through our employee share schemes

We support our people by offering a free, confidential Employee Assistance Programme

Look after your wellbeing with our Champion Health support platform

Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox

A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more

A discretionary Bonus

Competitive Contributory Pension

And plenty more!