Technical Analyst II

Union: Non-union
Number of vacancies: 1
New or Replacement Position: New
Site: UHN West Park Campus, 170 Emmett Avenue
Department: Information Technology
Reports to: IT Operations Manager
Salary Range: $74,119 - $111,169 per annum
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: February 17, 2026

Position Summary

The UHN RCC is a multi-tenant facility hosting approximately 188 reactivation care beds from multiple hospital providers within a single location. As a subject matter expert for the management and administration of technologies at the RCC, the Technical Analyst, RCC Facility Support, ensures that service levels are maintained for UHN and other building tenants in accordance with respective lease agreements and service level objectives. The Technical Analyst resolves difficult problems quickly and efficiently as they relate to business services, specifically by coordinating and providing service and support for facility-provided technology platforms (IT and OT), including hardware, software, system administration, network, and helpdesk support. Frequent inter-organizational and outside customer/vendor contacts is required: this role works with vendors, service providers, and other partners to ensure the smooth operation of the above technologies. This role requires an ability to work well with people from different disciplines with varying degrees of technical experience. In addition to their core responsibilities, the Technical Analyst may be required to perform cross-functional or other duties as assigned or requested.

Duties

• Supports applications, operations and/or information management services by providing business management or technical consultation relating to the business services area. 

• May assist in all aspects of system generation including tuning and upgrades.
• Supports ICAT (Integrated Communications & Technology) systems to ensure continuity of operational technologies across the facility.
• Executes ITSM processes such as incident management, service request management, change coordination, and documentation to support consistent and reliable IT service delivery.
• Assists in the development and maintenance of problem analysis and resolution techniques.
• Handles complex production and operational problems in an expedient and efficient manner, requiring individual judgement and latitude for independent action to solve problems within generally defined policies and procedures. 
• Analyzes and proposes system development tasks for recommendation of software packages and/or upgrades.
• Informs management of potential service level problems before they occur and communicates solutions.
• Prepares standard project plans, schedules and status reports as required.
• Initiates new or improves existing policies and procedures.

• Completion of an undergraduate degree program in business, information management, engineering, computer science or recognized equivalent required.

• 2 to 3 years practical and related experience and/or on-the-job training required.
• Sound knowledge of and applicable industry experience in support of facility operations platforms and technologies
• Experience supporting ICAT‑related systems such as nurse call, security/CCTV, IPTV, RTLS, Patient Entertainment Systems, and other facility operational technologies.
• Strong ability to triage technical issues by assessing severity, determining root cause direction, and assigning or escalating to the appropriate support team or vendor.
• Working knowledge of operating systems/servers
• Knowledge of project management practices and proficient use of project tools such as MS Project
• Experience supporting business applications in a client server environment
• Experience with business systems analysis and problem resolution
• Ability to perform moderately complex application testing, data analysis and/or system analysis
• Excellent customer relations and support service
• Excellent problem recognition and problem solving abilities
• Excellent analytical, prioritization, and organization skills
• Excellent presentation, technical writing, and/or training skills

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.