Technical Analyst

FlexTrade Systems

FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop the flexible tools, technology and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies.

At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to ever interaction and we continue to improve, grow together and collaborate as one team. All of these while having Fun truly makes FlexTrade a wonderful place to work.

The Team- 

We are actively seeking candidates for a unique opportunity to join a growing team working with our products and solutions for stocks, derivatives, and foreign exchange markets. The role presents an excellent opportunity to gain experience with cutting-edge technology and financial markets around the globe. We have a dynamic, fast-paced, and friendly working environment. As a Technical Analyst, you will be part of our Client Services team and will be responsible for assuring high standards of technical services delivered to the customers using FlexTrade’s products and solutions. You will get to interact with customers, development teams, and QA teams, and understand the business and design aspects of the solutions. 

About You- 

You are good at both client-facing and technical aspects to provide a high-quality technical relationship between our clients and the Client Services team: 

Relationship Management:

• You love to liaise with clients directly to define and understand business and workflow requirements.
• You know how to manage client expectations.
• You act as the primary technical contact to allocated clients for new requirements, support, and project deliverables. 

Support:

• You respond to reports of problems via phone and email.
• You are good at troubleshooting and investigating to create appropriate solutions to immediate problems.
• You provide periodic updates about investigations to the clients. Publish RCA notes upon conclusion of the investigation.
• You can collaborate with development & QA teams to get application defects fixed. Apply patch releases into UAT & Prod environments. Communicate release notes to the clients and other relevant parties.
• You are comfortable with morning shifts starting 8 am on a rotational basis.
• You can work occasional bank/public holiday cover and weekend work may be required. 

Implementation and design:

• You can formulate the business and workflow requirements into technical solutions.
• You use technical design and development skills to resolve complex problems across many different platforms.
• Build tools and scripts in shell scripts/perl/python/C++ etc. to automate or assist in the maintenance and implementation of the systems.
• You can work alongside developers throughout the firm to design, build, test and deploy custom solutions.
• You know how to onboard client and broker connections to our FIX network.
• You love to implement and test new FX liquidity providers onto the FlexTrade liquidity aggregation engine.
• You work with teams across the firm to continually improve the product and drive future innovation.