Technical Analyst

The Opportunity
Cint is a fast growing company seeking candidates to expand our technology-focused market research business. Cint’s SaaS business, Cint Marketplace, is looking for a Technical Analyst to join our Platform Operations (PlatformOps) team. The PlatformOps team provides software support for our buyers and suppliers in addition to coordinating on product development and implementation.

Responsibilities

• Provide top-notch customer support for Cint platform users.
• Investigate and resolve customer issues in a professional and timely fashion.
• Create and review technical documentation.
• Understand client requirements and translate those needs into actionable tickets.
• Classify submitted bugs and issues by the severity of their impact.
• Debug API integrations.
• Coach clients on adopting key features to help them meet their goals.

• Bachelor’s degree (Information Technology, Computer Science or related discipline preferred)
• 2+ Years of technical support experience (SaaS support experience a plus)
• 1+ years of experience in API debugging and troubleshooting.
• Proficiency with Microsoft Excel sheets/Google sheets
• Strong problem-solving abilities to diagnose and resolve complex issues.
• Excellent communication skills, both written and verbal, to explain technical concepts to non-technical users.
• Customer-oriented mindset, as the role involves direct interaction with users or clients.
• Easily able to grasp and retain new knowledge
• Leadership and mentoring skills to train team members and assist in team growth.
• Time management skills to manage multiple support cases simultaneously.

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Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)

Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.