Technical Aftersales Support (m/f/d)

Your mission

• Support in managing aftersales enquiries and claims inputs: first contact, info gathering, info analysis and document management.
• Interface between our customers and JA Solar.
• Provide service and customer support during field visits or dispatches. Issuance of visits reports.
• Deliver support and contribute to claims resolution for our customers.
• Provide service and support to Technical and Sales colleagues when customer requires visits.
• Follow procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable Health & Safety instructions and regulations.
• Achieve consistent customer satisfaction ratings from customers.
• Prepare documentations and work instructions.
• Take over randomly on call duties, partly on weekends and nights.

Your profile

• Middle professional education or above;
• At least 1-year working experience in solar photovoltaic industry;
• Willing to work on call duty.
• Experience in document management, solution finding and execution.
• Experience dealing with customers in critical situations.
• Willingness to travel.
• Ability to work independently and structured in an international environment.
• Strong customer orientation.
• Fluent English and Spanish language skills (spoken and written).
• Good knowledge of MS Office and comparable software tools.
• Driving license.
• Good discipline, team spirit and self-motivation.