Technical Account Manager (West)

Technical Account Manager

Location: 

This position is open to candidates based in the United States, with a preference for those located in the Pacific or Mountain time zones.

We Are: 

RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel. 

Our US team consists of over 75 people and is an integral part of our company’s global presence. We combine local expertise with our broader company vision, ensuring innovative solutions that align with diverse market needs.

Why RTB House? 

As a Technical Account Manager, you’ll be the go-to expert ensuring campaigns not only launch smoothly but perform flawlessly. You’ll own the technical relationship with a dedicated book of business — digging into data, troubleshooting discrepancies, and making sure every tag, pixel, and placement is doing its job. Whether it's diagnosing delivery issues or optimizing performance across publishers, you’ll bring clarity to complexity and confidence to every client touchpoint. If you're someone who thrives on problem-solving, loves getting into the technical weeds, and knows that great support is part art, part science — this role is built for you.

You Will: 

• Serve as the main technical point of contact for a dedicated book of RTB House business. 
• Investigate and troubleshoot campaign performance issues including complex discrepancies, frequency analysis, publisher and host performance, tag drop offs and other important campaign issues.
• Monitor pacing and delivery to ensure campaigns are on track to deliver both budget and client goals.
• Work closely with clients to ensure that RTB House tracking codes are functioning across the websites and troubleshooting when necessary.
• Support knowledge sharing, training and developing best practices across the TAM team.

Desired Experience: 

• Bachelor's degree or equivalent practical experience with 3+ years of experience working as a Technical Account Manager or as a Campaign Manager, ideally in digital advertising.
• You have excellent technical aptitude and acumen. You can quickly learn the ins and outs of our DSP to optimize and improve monthly client performance
• Hands-on experience with The Trade Desk, Google Display & Video 360 (DV360), Xandr, Amazon DSP or other demand-side platforms (DSPs) 
• You have familiarity with product feeds and can quickly and accurately interpret data in Microsoft Excel and/or data analysis tools.
• Experience working with Google Analytics. You understand how to configure and interpret data in the platform at a high level. 
• Ideally you understand how to read code. Knowing HTML, Javascript or Python would be a plus.
• You excel at learning new products quickly and often have an intuitive knowledge about how features work.
• Excellent verbal and written communication and a proven track record of working across multiple teams and stakeholders. Ability to communicate complicated concepts to non-technical audiences.
• Familiarity of the programmatic landscape, including DSPs, DMPs, RTB, tagging & bidding

Don’t meet every single requirement? At RTB House we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but unsure about every qualification, we encourage you to apply. We may have just the job for you.

The salary range for this role is $110,000 to $150,000 in base pay, and is exclusive of any bonuses or benefits. The base pay offered will be determined on a case by case basis based on your experience, skills, training, certifications and education, etc., and will be informed by market data.

We Offer: 

YOUR WORKPLACE, YOUR CHOICE. We offer permanent remote work. Or in-office. Or a hybrid combination of both. Your choice. Do You! 

HAVE A VOICE. You will have a direct impact on the success of the company. Your work matters and is essential to the evolution, growth, and success of our business.

GROWTH. We prioritize your growth and career path with your goals and passions in mind, offer comprehensive and continuous training, and a stipend for external courses.

BENEFITS. Extensive benefits package including 100% coverage of your medical insurance premium, matching 401K plan, vacation days, sick days, office stipend, phone or internet stipend, baby cash, stipend for external training and more.

RECOGNITION. Performance bonus eligibility.

COMMUNITY. In-person and virtual events including coffee socials, happy hours, and off-site summits. You will get to work with amazing, inspiring, passionate people in one of the fastest growing sectors in online advertising.

Apply now! 

You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.

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