Technical Account Manager
TLDR
The Technical Account Manager serves as a key partner for project delivery and customer engagement while leading high-impact availability solutions focusing on data protection.
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The Technical Account Manager is a key technical partner responsible for leading the planning, architecture, coordination, and delivery of professional services engagements. This role focuses on designing and managing high-impact availability solutions, with a strong emphasis on data protection and monitoring, while ensuring successful outcomes for customers.
What You’ll Do
- Contribute to proposals and Statements of Work (SOW)
- Deliver implementation and consulting services aligned with Veeam solutions
- Manage projects including planning, scheduling, and stakeholder communication
- Support solution design, assessment, and implementation effort estimation
- Troubleshoot post-implementation issues and optimize customer environments
- Develop technical documentation and best practices
- Deliver customer training and knowledge transfer sessions
- Support pre-sales activities and identify opportunities to expand Veeam solutions
- Act as a liaison between customers and Veeam Support
- Drive continuous improvement of processes and documentation
What You’ll Bring
- Experience with virtualization technologies such as VMware and/or Hyper-V
- Hands-on experience with Veeam solutions or other backup/data protection technologies
- Good understanding of storage and backup architectures (e.g., NetApp, Dell, HPE, etc.)
- Exposure to cloud platforms (AWS, Azure, or similar) and modern IT environments
- Familiarity with cybersecurity fundamentals (e.g., common threats, backup/DR best practices)
- Experience in consulting, implementation, or project delivery
- Ability to manage multiple projects and stakeholders in parallel
- Strong communication and stakeholder management skills
- Ability to understand customer requirements and propose suitable technical solutions
- Business-level Japanese and conversational English proficiency (ability to communicate with global teams)
- Bachelor’s degree in a relevant field, or equivalent practical experience
- Relevant certifications (e.g., VMware, Microsoft, or similar) are a plus, not mandatory
What You’ll Get
- Paid annual leave plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-Hybrid #LI-EL1
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Benefits
Learning Budget
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Flexible Spending Allowance
Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses
Paid Time Off
Paid annual leave plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Veeam Software leads the market in data resilience, offering robust solutions for data backup, recovery, portability, security, and intelligence. Our platform supports a wide range of environments—including cloud, virtual, physical, SaaS, and Kubernetes—empowering organizations to maintain control over their data, ensuring it’s always protected and available. Trusted by over 550,000 customers globally, Veeam is dedicated to helping businesses not only recover from data loss but thrive beyond it.
- Founded
- Founded 2006
- Employees
- 500+ employees
- Industry
- Internet Software & Services
- Total raised
- $500M raised