Technical Account Manager

Vapi (/ˈwɑːpi/):

• We’re creating the shift to voice as humanity’s default interface.

• We’re the most configurable platform for deploying voice agents.

• We’re grown to 400,000 developers in 20 months, adding 2,000+ every day.

• Try talking to Vapi now!

Why We’re Hiring This Role:

• Our largest customers rely on Vapi for mission-critical CX use cases.

• We need a TAM to ensure customers have success in-pilot, scale reliably, adopt new features, and expand usage.

What You’ll Do:

• 30 Day: Learn how enterprise customers deploy and monitor their voice agents on Vapi.

• 60 Day: Serve as the primary liaison to Enterprise customers—best-practice guidance, quarterly business reviews, and acting as a bridge to our Forward Deployed Engineering team.

• 90 Day: Drive adoption and retention by proactively managing performance, roadmap alignment, and upsell opportunities.

Who You Are:

• You’ve seen Series B to F.

• You’re managed million-dollar F500 technical deployments.

• Bonus: You’ve built your own startup.

Why Vapi:

• Generational impact: Build human interface for every business.

• Ownership culture: 90% of company is previous founders.

• Kind team: The founders Jordan and Nikhil are Canadians.

• Tier-1 Investors: YC, KP seed, Bessemer series A.

What We Offer:

• Real stake: We offer competitive salary and excellent equity ownership.

• Comprehensive health coverage: medical, dental, and vision plans.

• Team love: We love hanging out and do quarterly offsites.

• Flexible time off: take what you need.

• More: catered meals and transportation, gym & coaching stipends!