About Ibex:
IBEX develops state-of-the-art artificial intelligence solutions for cancer diagnostics. Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine. IBEX is a well-funded start-up with global presence and headquarters in the USA.
Our world-class team of researchers, engineers and medical experts is growing. If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people – Come join us!
As a Technical Account Manager at Ibex Medical Analytics, You will oversee end-to-end customer account management - from onboarding and implementation through long-term maintenance, adoption, and value realization.
You will act as a trusted technical partner and primary point of contact, ensuring customers successfully deploy, operate, and continuously derive value from Ibex solutions. This role serves as a key bridge between customers and internal teams, including Product, R&D, Support, and Sales.
Responsibilities:
Own the end-to-end technical account management for assigned customers, from onboarding and implementation through ongoing maintenance and expansion.
Lead and coordinate customer onboarding, solution deployment, and system integrations.
Serve as the primary point of contact for customers throughout the lifecycle, building strong, long-term relationships with key stakeholders.
Proactively manage ongoing customer engagements, including regular check-ins, issue tracking, and risk mitigation.
Monitor product adoption, system performance, and customer satisfaction, and drive continuous optimization.
Coordinate with Support, Product, and R&D teams to ensure timely resolution of technical issues and effective communication with customers.
Act as the voice of the customer internally, providing structured feedback to influence product improvements and roadmap decisions.
Support account growth by identifying opportunities for expanded usage or additional solutions in collaboration with Sales.
Bachelor’s or master’s degree
At least 3+ years of hands-on experience as a Technical Account Manager/Technical Implementation Manager, specifically within Digital Pathology, / IMS / EHR) - a must!
A proven track record of managing the full lifecycle of customer implementations, from initial technical engagement to post-implementation, stability and growth - a must!
Experience with Digital Pathology workflow and integrations - preferred
Proven ability to manage ‘Change Management’ within a clinical setting (moving a laboratory from analogue to digital work flows)
Excellent presentation and communication skills; comfortable presenting technical and clinical value propositions to ‘C-suite’ hospital executives
Knowledge of Cloud based solutions and their infrastructures
Knowledge of data privacy and compliance (HIPAA)
A ‘hands-on’ and proactive individual with strong collaboration skills
Excellent English communication skills – In writing and verbal
Fluency in additional language/s – preferred
Remote-based role (US) with the flexibility to travel ~25% for customer sites and meetings.
*We are an equal opportunity employer and committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others.
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