Join Tyler Technologies in a high-impact role at the intersection of technology, strategy, and customer success. As a Technical Account Manager (TAM), you will support a transformative partnership with the California Department of Parks and Recreation (DPR), helping modernize technology across 281 state parks.
In this role, you’ll collaborate closely with executive leadership to drive innovation, optimize operations, and deliver exceptional public-facing services that impact millions of Californians.
Responsibilities
- Own post-implementation success by leading ongoing operations, product releases, and continuous service improvements
- Drive cross-functional collaboration across software, hardware, and operational teams to deliver integrated, scalable solutions
- Develop and deliver training programs that enable adoption, support workforce development, and ensure long-term success
- Lead Organizational Change Management (OCM) efforts for new systems, policies, and transformation initiatives
- Define and manage KPIs, SLAs, and operational frameworks to ensure service excellence and contractual performance
- Serve as a strategic advisor to executive stakeholders, translating technical capabilities into measurable business outcomes
- Act as a key liaison between DPR headquarters and field staff to ensure clear, consistent communication
- Partner with Tyler’s California PM team to communicate release schedules, align stakeholders, and proactively identify and mitigate delivery risks
Qualifications
- 5+ years of experience in technical account management, customer success, service delivery, or operations (public sector experience preferred)
- Strong technical aptitude, with the ability to understand and communicate complex software systems, payment platforms, and data solutions
- Proven ability to manage large-scale, multi-stakeholder initiatives and drive execution across teams
- Excellent communication and relationship-building skills, with experience engaging senior and executive-level stakeholders
- Strategic, proactive mindset with a focus on problem-solving and continuous improvement
Nice to Have
- Bachelor’s degree in a related field (advanced degree a plus)
- Certifications such as PMP, ITIL, OCM or Customer Success credentials
- Experience with government technology implementations or outdoor recreation systems
Why Tyler Technologies?
- Make a real impact: Help shape technology that serves millions of park visitors across California
- Lead innovation: Contribute to a flagship initiative setting the standard for outdoor recreation technology nationwide
- Grow your career: Work in a collaborative environment that values ownership, innovation, and continuous learning
- Competitive compensation: Base salary plus performance-based incentives
- Mission-driven work: Support public service, accessibility, and environmental stewardship
Location & Travel
This role will ideally work hybrid from one of our mid / western office locations with regular travel to Sacramento, California.
