Technical Account Manager Specialist

At EBANX, you’ll help expand access to payments and technology in some of the world’s most dynamic markets. We’re a unicorn-status fintech, AI-powered, and scaling fast across 29 countries and counting.

Our platform connects leading global companies to more than 1 billion consumers, enabling seamless cross-border payments where it matters most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive.

If you’re looking to be part of a company that’s transforming the future of payments with clarity, ambition, and real-world impact — we’d love to meet you.

In Operations, we ensure everything runs with excellence, security, and according to the right processes. We focus on efficiency and quality, making sure every step of our solution happens smoothly, accurately, and reliably. As an EBANX Technical Account Manager Specialist your responsibilities will include:

Your day-to-day impact:

• Strategic Partnership: Act as a consultant for key merchants, driving long-term growth and high-level technical alignment;
• Systemic Resolution: Lead cross-functional task forces to solve structural issues and prevent recurring obstacles;
• Executive Insights: Present strategic performance narratives to C-level stakeholders, moving beyond basic issue resolution;
• Product Stewardship: Influence the global product roadmap by translating complex merchant needs into scalable features;
• Performance Orchestration: Design and oversee KPI frameworks (Approval, Chargeback) to optimize the entire payment ecosystem;
• Operational Leadership: Drive integration between Sales, Product, and Engineering to ensure a unified global service strategy.

Must-haves to shine in this role:

• Advanced Analytical Leadership: Outstanding data-driven mindset focused on architecting solutions, not just identifying problems;
• Complex Ownership: High accountability for managing multifaceted crises and cross-departmental dependencies;
• Strategic Agility: Proven experience driving results in fast-paced, high-growth, and data-intensive environments;
• Executive Presence: Mastery in conducting high-level meetings and influencing senior stakeholders;
• Storytelling & Tooling: Advanced-level Excel and PowerPoint skills to build persuasive, data-backed narratives;
• Bilingual Proficiency: Fluent/Advanced English for seamless global interaction and negotiation;
• Technical Translation: Ability to bridge the gap between complex API/technical infrastructure and business value.

Bonus points if you have:

• Technical Autonomy: Proficiency in SQL and BI tools to drive independent deep-dive analysis;
• Payment Ecosystem Mastery: Solid background in the global payments market and fintech trends;
• Architectural Vision: Deep understanding of payment processing flows and complex technical integrations.

EBANX offers:

• WAVES Program: Annual bonuses based on the company’s performance.
  
  
• Meal/Food Allowance: Credit provided on a flexible benefits card.
  
  
• EBANX Education: Financial support for undergraduate, graduate, and MBA programs to support your professional growth.
  
  
• EBANX Skills: Budget dedicated to workshops, courses, and certifications to encourage your continuous development.
  
  
• Language Classes: Spanish, English, and Portuguese lessons for your personal and professional development.
  
  
• EBANX Health: Comprehensive medical and dental plans fully covered for the employee, plus subsidies for dependents to take care of your and your family’s well-being.
  
  
• EBANX Family: Childcare assistance, extended parental leave for caregivers, and support programs for pregnant employees and children.
  
  
• Life Insurance: Fully paid by EBANX.
  
  
• Transportation: Parking assistance or transportation vouchers, depending on your needs.
  
  
• EBANX Flexible: A special day off on your birthday, semi-flexible working hours (8 hours/day, Monday to Friday), and year-end recess between Christmas and New Year’s without affecting your vacation days.
  
  
• EBANX Play: Well-being program including access to Wellhub, e-Sports, and partnerships with SESC.
  
  
• Blue Club: Exclusive discounts at bakeries, restaurants, stores, courses, and more.

Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife.

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