Technical Account Manager

About Monte Carlo

As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the "New Relic for data", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale.

Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI.

Technical Account Manager

Location: Remote
Team: Customer Success / Technical Account Management
Reports to: Scott Learner, Head of Technical Account Management, NAM

About the Role

We’re hiring a Technical Account Manager (TAM) to own the technical relationship for our largest enterprise customers and drive impact across customer adoption, reliability, and long-term success.

You’ll work closely with customer data teams and internal Product, Engineering, and Sales partners to ensure Monte Carlo is successfully embedded across modern data stacks and delivers measurable business value at scale.

What You’ll Do

• Own technical relationships for enterprise customers, guiding onboarding, integration, and long-term adoption

• Partner with customer and internal teams to troubleshoot complex data observability challenges and deliver best practices

• Act as a trusted advisor and voice of the customer, informing strategy, roadmap, and customer outcomes

You’re a Fit If You Have

• 5+ years of experience in a customer-facing technical role such as TAM, Solutions Architect, or Technical CSM

• Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools

• Excellent communication skills with the ability to explain technical concepts to both engineers and executives

• Strong project management skills and a proactive, customer-first mindset

Nice to Have

• Experience with data & AI observability, monitoring, or analytics SaaS platforms

Compensation & Benefits

• Salary: $[Range] + equity

• Full benefits, generous PTO, parental leave, and wellness support

• Remote-friendly culture with team offsites and learning & development budget

Why You’ll Love Monte Carlo

• Work at the forefront of the data & AI observability movement, helping top data teams prevent downtime and build trust in their data.

• Collaborate with a world-class, globally distributed team that values impact, ownership, curiosity, and empathy.

• Partner with some of the most data-forward organizations building the next generation of data products and insights.

• Competitive compensation, meaningful equity, and comprehensive benefits.

• Flexible remote work, generous PTO, and a culture built on autonomy and trust.

#LI-REMOTE

#BI-REMOTE

Come As You Are

Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. 

Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are proud to be recognized for our world-class employee experience:

Monte Carlo Named to American's Most Loved Workplace List 2024

Monte Carlo Named an Inc. Best Workplace for 2024

Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024

Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024

Monte Carlo Named the 2025 Databricks Governance Partner of the Year

Monte Carlo #1 Data Observability Platform G2 for 8th Consecutive Quarters 2025

Beware of Imposter Recruiters and Job Scams

• All official communication from our recruiting team will come from an @montecarlodata.com email address.

• We will never ask candidates to provide sensitive personal information (such as bank details, social security numbers, or payment) at any stage of the recruitment process.

• We will never request payment for equipment, training, or application processing.

• Our open positions are always listed on our official careers page: https://jobs.ashbyhq.com/montecarlodata.

If you are contacted by someone claiming to represent Monte Carlo but you’re unsure of their legitimacy, please reach out to us directly at [email protected] before sharing any personal information.