Technical Account Manager MENA

Location: India

RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. 

Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel.

As a Technical Account Manager, you will be the main technical point of contact for a portfolio of RTB House clients. You will ensure campaigns are set up correctly, monitored daily, and optimized for maximum performance. This role requires a proactive mindset, strong technical skills, and the ability to provide timely solutions to performance-related challenges. You will work closely with account managers and internal technical teams to deliver high standards of service and help clients achieve their campaign goals.

Why RTB House?

At RTB House, we focus on continuous learning and professional development. Before taking over your first campaign, you’ll receive a comprehensive onboarding and be paired with an individual mentor to guide you through the key aspects of the TAM role so you can feel confident in your new position. You’ll also have ongoing support from your Team Leader, access to regular training sessions led by our subject-matter experts, and an e-learning platform. Additionally, we provide funding support for external courses you may wish to pursue.

You Will:

• Conduct the technical operations for our clients in the MENA region for the following fields:
• Coordination of all technical issues with regards to online campaign launching and running process;
• Technical integration between internal campaign emission system (RTB House) and client’s e-commerce platform;
• Work closely with account managers, sales teams, and HQ technical support to maintain high service standards;
• Monitor campaign pacing, delivery, and key performance metrics daily, and more frequently as needed;
• Handle requests via the ticketing system (e.g., Jira) promptly, in line with SLA timelines;
• Contribute to process improvements, internal knowledge sharing, and the development of TAM best practices.
• Propose optimization solutions for processes in order to achieve both internal and external goals.

Desired Experience: 

• At least 2 years of experience in online technology, e-commerce and/or digital advertising;
• Working experience with HTML, JavaScript, REGEX, URL structures, or relevant web development skills;
• Experience with debugging tools (e.g., Firebug, browser developer consoles);
• Practical knowledge of Microsoft Excel / Google Sheets for report generation and data analysis;
• Advantageous skills: Working knowledge of GTM, Google Analytics, Shopify or other e-commerce platforms, MMPs (AppsFlyer, Branch, Adjust, etc.);
• Understanding of common digital advertising metrics and abbreviations, such as ROI, CPC, CPM, SSP, DSP;
• Familiarity with cookies and tracking concepts is a plus.
• Strong analytical skills; provides accurate, relevant insights and efficient solutions;
• High level of motivation and willingness to learn;
• Good time management skills and attention to detail;
• Excellent communication skills; fluency in English is mandatory;

We Offer:

• Stable, long-term cooperation and unique opportunity to join a creative, fast-growing company in online advertising;
• A chance to work in a truly international environment with the best people;
• Becoming part of an award-winning organisation, with outstanding growth numbers;
• Opportunity to work on a great product based on the newest AI Technology (Deep Learning);
• Working and learning in one of the fastest-growing tech companies in Europe 
• A rewarding career in a friendly and inspiring atmosphere with no corporate habits;
• Opportunity to contribute to ambitious projects in the growing, international organisation;
• A training program to develop your professional skills further;
• A training budget for development opportunities (courses, language trainings);

Apply now!

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