Drive the technical success of banks and credit unions by ensuring seamless onboarding and maximizing value realization from AI solutions.
Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant.
We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies.
Ultimately, our mission is to drive financial well-being for millions of consumers.
With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.
Role Overview
As a Technical Account Manager (TAM) at interface.ai, you will own the technical success of our customers—primarily banks and credit unions—from contract signature through renewal. You’ll act as a trusted technical advisor and strategic enabler, ensuring seamless onboarding, ongoing delivery, and maximum value realization from our AI solutions.
TAMs lead implementation workshops, align business needs to technical solutions, manage escalations, and work cross-functionally to drive automation, operational efficiency, and customer satisfaction. You'll collaborate closely with Customer Success Managers (CSMs), Tech, Product and Support to ensure successful outcomes and long-term customer health.
Key Responsibilities
Qualifications
Why This Role Matters
TAMs are the glue between our product and our customers’ outcomes. You’ll drive time-to-value, resolve high-impact issues, and ensure every customer experience is both technically excellent and strategically aligned. Your work directly impacts customer satisfaction, retention, and expansion—making you a key player in our customer success strategy.
Compensation
Salary is expected to be between $110,000 - $150,000 along with additional variable compensation. Exact compensation may vary based on skills and location.
Benefits
At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
Health Insurance
100% paid health, dental & vision care
Mental health, wellness & family benefits
Paid Time Off
Discretionary PTO + paid parental leave
Interface AI creates a universal banking assistant using its proprietary BankGPT platform, designed to empower millions of U.S. consumers to effortlessly transact with financial institutions and achieve their financial goals. By leveraging AI-powered automation, we enhance operational efficiency and elevate customer experience in the banking sector.
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Technical Account Manager Q&A's