Technical Account Manager

You're responsible for ensuring assigned accounts realize maximum technical value from Expel's service, enabling their retention and growth through technical consultation, service integration, and hands-on problem solving. You accomplish this by building strong relationships with security practitioners and technical leaders, driving platform adoption and deeper integrations into their security ecosystem, and ensuring customers get the most from their investment in Expel.

You partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes. Your role is to deliver technical depth and expertise that frees CSMs to focus on strategic and executive relationships. When incidents occur, you own the technical response coordination with customers. When integrations or troubleshooting challenges arise, you work to resolve them, escalating to senior team members when needed.

Your success is measured by technical value realization within your accounts: adoption metrics, time-to-value, customer technical health scores, and your contribution to retention outcomes alongside your CSM partners. You work with enterprise accounts where the technical complexity and investment level warrant dedicated technical advisory support.

What Expel can do for you

• Extend your network of security leaders across a wide variety of industries 
• Plug you in to customer missions that matter: keeping people safe and saving lives
• Deepen your expertise in the security market, and in particular security operations
• Set you up to flex your consultative risk management and security strategy muscles
• Provide access to, hands down, the best security operations platform on the market
• Help you continue to gain experience with security technologies and methodologies

What you can do for Expel

• Drive platform adoption and technical health metrics for assigned accounts, ensuring customers fully leverage Expel's capabilities
• Build deep technical relationships with security practitioners, architects, and technical leaders who influence platform adoption and integration decisions
• Advise customers on security program improvements, detection strategies, and how to get more value from their technology investments
• Help customers mature their use of Expel over time, expanding integrations and optimizing their configuration
• Provide technical content and support for CSM-led quarterly business reviews
• Handle troubleshooting and integration challenges, partnering with TSEs, Detection & Response, Engineering, and Product teams as needed; escalate complex issues to senior TAMs
• Own technical incident response coordination with customers, managing the technical aspects of security incidents while CSMs handle executive communication
• Identify technical expansion opportunities (new integrations, additional coverage)
• Support and learn from more senior team members on the most complex technical challenges

What you should bring with you

• 5+ years of security industry experience, majority in consultative customer-facing roles
• Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies
• Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting)
• Understanding of enterprise security operations and the challenges security teams face
• Strong consultative skills; leads with listening, understands customer context before recommending solutions
• Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors

Additional Notes

The base salary range for this role is between $93,900 USD and $136,200 USD + bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We're only hiring those authorized to work in the United States.

We're an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

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