Technical Account Manager

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive 

We're seeking a highly qualified Technical Account Manager to join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented. 

Responsibilities 

• Build and maintain strong, long-term relationships with technical clients, serving as their primary point of contact for Charles IT. 
• Design and manage detailed technology roadmaps that align with client business objectives. 
• Maintain in-depth technical knowledge of current Charles IT products, services, and offerings. 
• Participate in technical projects and escalations, ensuring compliance with regulatory requirements. 
• Guide internal IT teams in adopting Charles IT tools, platforms, and processes for seamless integration. 
• Proactively identify and resolve potential technical challenges before they impact business operations. 
• Promote and integrate Charles IT solutions to achieve full technology stack adoption. 
• Deliver high-impact technical advisory services and lead billable projects to drive client value. 
• Respond promptly to client inquiries and set clear, realistic expectations. 
• Maintain accurate and up-to-date customer documentation. 

Requirements

• Associate degree or equivalent in a related field. 
• 3+ years of experience as an Account Manager with proven success in client engagement, forecasting, and MRR growth. 
• 3+ years of hands-on experience as a Technician or Senior System Administrator in networking, cloud environments, or IT infrastructure. 
• Exceptional oral and written communication skills. 
• Technical certifications in Microsoft, Cisco, Virtualization, and Project Management are a plus. 
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support is a plus. 
• Enthusiastic and committed to the challenges of a growing company and client base. 
• Strong follow-through and ability to see tasks to completion. 
• Self-starter capable of working independently with minimal supervision. 
• Highly organized with sharp attention to detail. 
• Current, valid U.S. driver’s license required. 

Benefits

Charles IT offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid holidays, PTO, 401(k), and performance-based bonuses. Team members also enjoy ongoing training, professional development, quarterly team-building events, and a collaborative workplace culture.  

Commitment to Inclusion:  

Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.