Technical Account Manager (1 Year Contract)

We are QUALCO, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation. 

Successful candidates will act as man-in-the-middle between customer and IT technical teams to ensure exceptional customer experience. They will build strong customer relationships from a technical aspect and evaluate their needs to suggest IT solutions making sure IT projects are delivered on time and technical support requests are resolved in due time.

This role requires excellent prioritization, responsiveness, and customer service, along with excellent communication skills.

Responsibilities:

• Assist customers’ requests and take care of any technical issues; 

• Build strong customer relationships, especially with key customer stakeholders and sponsors;
• Always strive to provide exceptional customer experience;
• Manage customer expectation and lead them to customer satisfaction;
• Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements;
• Communicate the progress to both internal and external stakeholders;
• Take initiatives in identifying growth opportunities;
• Evaluating customer needs to suggest solutions;
• Create a written technical solution proposal that meets customer requirements;
• Liaise with vendors and other IT personnel for IT solutions and problem resolution; and
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

• 5 years of experience in IT or similar role;
• Client oriented with client facing experience;
• University degree in Computer Science or a related field;
• Ability to work with cross-functional teams;
• Strong analytical skills;
• Excellent written and verbal communication skills in English;
• Experience in managing multiple stakeholders and projects;
• Critical thinker and problem-solving skills;
• Team player;
• Excellent time-management skills;
• Experience and strong knowledge in Microsoft Office and Project.
  
  Technical Competencies
• Experience with ΙΤ solutions that are related Cloud and on-premises infrastructure;
• Good understanding of networking infrastructure and components;
• Knowledge of Microsoft server products and applications;

Benefits

Your Life @ Qualco

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognised, and there will be great opportunities to ensure your career growth.

Find out more about #LifeatQualco 👉🏼 qualco.group/life_at_qualco_group

Your benefits

Join the #Qteam and enjoy:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs

💻 Cutting-edge IT equipment, mobile, and data plan

🏢 Modern facilities, free coffee and beverages, and indoor parking

👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor

🏝️ Flexible working model, hybrid/remote benefits & home equipment benefits

🤸‍♂️ Onsite gym, wellness facilities, and ping pong room

💡 Career and talent development tools

🎓 Mentoring, coaching, personalized annual learning and development plan

🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities

At QUALCO, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Application Note: All CVs and application materials should be submitted in English to be considered for this position.

Disclaimer: Qualco collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.