Tech Ops/Sales Support -Team Lead/AM - CPaaS & Whatsapp business API

Noida , India
full-time

AI overview

Support sales teams with technical inputs, manage integrations, and coordinate with partners for service enablement in a dynamic CPaaS environment.
Role: Tech Ops / Sales Support – CPaaS & Whatsapp business API Location: Noida Experience: 2–5 years Function: Pre-sales, Post-sales & Technical Coordination Key Responsibilities: •Support sales team with technical inputs during client pitches (WhatsApp Business API, SMS, Voice, RCS, etc.) •Coordinate with BSPs (Business Solution Providers), telcos, and partners (Meta, operators) for service enablement and approvals •Handle onboarding processes: template approvals, sender verification, API documentation, and integration support •Monitor uptime, platform health, and basic incident management with product /engineering teams •Assist in client training, UAT support, and post-sale configuration queries - operator coordination , payment, PR generation etc

Paytm Labs builds technologies that power Paytm, the worlds’ fastest growing mobile payments and commerce ecosystem. We use our skills, and our biggest asset – data, to make our little dent in this universe.

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