Tech Manager Operations
TLDR
Lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that transforms business performance.
About Trafilea
Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.
With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.
We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.
Why Trafilea
We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.
🚀 We build and scale our own brands.
🦾 We invest in AI and automation like few others in eCom.
📈 We test fast, grow fast, and help you do the same.
🤝 Be part of a dynamic, diverse, and talented global team.
🌍 100% Remote, USD competitive salary, paid time off, and more.
Job Responsibilities
You’ll lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, revenue).
This is not a maintenance role. This is a build & scale role.
You will:
Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows)
Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage
Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth
Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents
Lead cybersecurity strategy, infrastructure reliability, and service delivery at scale
Build and scale a high-performance Tech Ops team (2–5 hires per quarter)
Requirements
5+ years leading IT Operations / Tech Ops teams in high-scale environments (e-commerce, SaaS, or similar)
3+ years owning cloud infrastructure (AWS required) — including production systems, networking, and reliability
Proven track record improving MTTA, MTTR, and SLA performance in real environments (not theoretical)
Experience implementing automation workflows (APIs, scripting, or tools like n8n / Zapier / similar)
Hands-on experience managing incident management systems, service desks, and escalation processes at scale
Experience working in fast-paced, high-growth environments with constant prioritization changes
Strong understanding of business impact of tech (conversion rate, revenue impact, downtime cost)
Proven experience building or scaling teams (hiring, structuring, performance management)
Experience working with KPIs, dashboards, and data-driven decision making
Strong communication skills with the ability to interact with technical and non-technical stakeholders
Advanced English level (you’ll work with global teams.
Trafilea is a consumer tech platform that drives transformative brand growth through its proprietary AI Growth Engine, designed specifically for the next generation of digitally native brands. We focus on combining technology, growth marketing, and operational excellence to scale purpose-driven brands, while also owning and operating our own DTC brands with a strong presence across major retail platforms globally.