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First Focus

Tech Lead

Muntinlupa , Philippines
full-time Hybrid

AI overview

Lead technical projects and mentor junior engineers while maintaining a focus on proactive issue management and cross-functional collaboration.

The short version

New year, new resolutions. Some people promise the gym. Others promise fewer carbs.
This one’s simpler. A Tech Lead role where you’re trusted, challenged, and not buried under nonsense.

We’re looking for a Tech Lead who can keep complex environments humming, clients smiling, and P1 incidents from turning into full-blown teleseryes. You’ll lead technically, mentor generously, and step in when things get spicy. Calm head, sharp skills, zero panic.

What you’ll actually do

Technical leadership

You’re the technical north star for your team.
You guide, review, unblock, and occasionally save the day.

  • Lead a dedicated team as their technical go-to
  • Review L2 and L3 tickets and handle the gnarly stuff
  • Own P1 incidents and drive them to resolution without drama

Proactive issue management

You don’t wait for things to break. You spot the cracks early.

  • Review service catalogues and client environments
  • Identify improvements across multiple clients
  • Recommend fixes, upgrades, and smarter ways of doing things
  • Flag potential escalations before they become “urgent”

Projects, minus the red tape

Small to mid-sized projects are yours to run.

  • Server builds, MFA, SSO, security changes and similar work
  • Work directly with clients, often without a Project Manager hovering
  • Deliver clean outcomes, not endless meetings

Training and mentorship

You make the people around you better.

  • Coach junior engineers and future tech leaders
  • Build confidence, not just skills
  • Help create a culture of learning that sticks

Cross-functional collaboration

You work well with others because that’s how things get done.

  • Partner with Sales, Support, and Projects
  • Keep everyone aligned on the real goal: happy clients

Requirements

What we’re looking for

Must-haves:

  • Excellent spoken and written English
  • Experience as a Tech Lead, Tech Consultant, or similar
  • Strong Microsoft Azure experience:
    • Azure AD Connect
    • Azure AD
    • Azure IAM
  • PowerShell skills across on-prem and cloud
  • Backup solutions experience like Veeam or equivalent
  • Security and policy management experience
  • Office 365, Intune MDM, Autopilot, and admin experience
  • Comfortable managing projects and client relationships
  • Calm under pressure and confident escalating when needed
  • Willing to work hybrid from home and either Ortigas or Alabang

Nice-to-haves:

  • Managed services, outsourcing, or professional services experience
  • Networking fundamentals: switching, routing, security
  • Large Hyper-V environments or clusters

Benefits

Why this doesn’t feel like every other tech job

    • Hybrid work because commuting every day is a lifestyle choice, not a requirement
    • 1 paid study day every month
    • Cert support. We pay for the exam and give you a pay rise when you pass
    • HMO from day one, plus one dependent covered immediately
    • Uprise access with 1:1 coaching from qualified psychologists
    • Dayshift, weekends off, and 25 days paid leave
    • Employee Referral Bonus: Php 20,000
    • Employee MVP Award: Php 10,000
    • Profit sharing and loyalty bonuses for long-term team members
    • Social events, EOFY celebrations, and a Christmas party that actually feels like one

Where you’ll work

    • Ortigas: 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Pasig
    • Alabang: 26th Floor, Axis Tower One, Filinvest Avenue, Muntinlupa
  • Hybrid setup applies if you’re within Metro Manila or nearby provinces.

Our values (non-negotiable)

    • We do the right thing, even when it’s inconvenient
    • We own problems instead of passing them around
    • We invest in people, not just platforms
    • We value consistency, curiosity, and follow-through

Neurodiverse?

We’ve got you.

We welcome neurodiverse candidates and encourage disclosure so we can tailor the experience to showcase your strengths. Ask for our Neurodiversity Statement. We’re genuinely happy to support you.

One last thing

If one of your New Year’s resolutions is to stop being the smartest person in the wrong room, this might be the right move.

Same role. Same substance. Just a better reason to start the year here.

Perks & Benefits Extracted with AI

  • Education Stipend: 1 paid study day every month
  • Flexible Work Hours: Hybrid work because commuting every day is a lifestyle choice, not a requirement
  • Health Insurance: HMO from day one, plus one dependent covered immediately
  • Social events and celebrations: Social events, EOFY celebrations, and a Christmas party that actually feels like one
  • Paid Time Off: 25 days paid leave
First Focus

First Focus is the smart alternative IT provider for mid-sized businesses throughout Australia and New Zealand.Our philosophy is to deliver our clients smart, flexible, and value-driven IT solutions by combining our enterprise quality infrastructure and processes with our small business personalised service and responsiveness.This philosophy means that we always start by understanding your needs and custom-build a technical solution to specifically meet those needs. We’re not focussed on technology; we’re focussed on our customers.This approach has resulted in us providing the region’s best private cloud solution for small and mid-market organisations based on customer outcomes and value. We combine this with the best available IT support and outsourcing solutions based on our responsiveness, expertise, and coverage.First Focus is now one of Australia’s fastest growing and most successful IT service providers, delivering our end-to-end business support solutions to over 10,000 end users and over 100 businesses throughout Australia and New Zealand.

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