Tech Compliance Data Clerk

The Tech Compliance Data Clerk plays a key role in supporting the DSI technician onboarding process. This position is responsible for accurate data entry, timely communication, and thorough compliance tracking for technicians across multiple Tech Offices. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities while maintaining clear, consistent communication with both internal teams and external partners.

Success in this role is essential to maintaining the department’s strong reputation, operational efficiency, and overall effectiveness. The Tech Compliance Data Clerk must demonstrate excellent written and verbal communication skills, ensuring information is conveyed clearly, professionally, and with a friendly, approachable tone. This position requires a self-motivated individual who can work independently, stay organized, and remain responsive to the evolving needs of clients, internal teams, compliance requirements, and technician offices in a fast-paced environment. Adherence to company policies and departmental procedures is expected at all times.

Why Join DSI?
At DSI, we value precision, collaboration, and innovation. As a Tech Compliance Data Clerk, you’ll play a central role in ensuring our technicians meet compliance standards and help uphold the integrity and success of our operations. This role offers remote/hybrid flexibility and the opportunity to grow within a supportive, team-oriented environment.

This is a full-time opportunity that will report to our office in Des Moines, Iowa
Schedule: Full-time, Monday – Friday 9am – 5:30 pm CST

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

Responsibilities

• Maintain daily communication with Tech Offices and the Compliance Team to support technicians onboarding
• Update technician submissions and provide timely updates on background check status and overall technician compliance
• Enter and manage technician and company data in DSI corporate systems with accuracy and efficiency
• Pull, review, and evaluate reports to monitor technician training status and compliance requirements
• Communicate directly with Tech Office management regarding technician compliance status, ensuring alignment with company standards

Requirements

• Strong attention to detail and accuracy in data entry
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and comfort with corporate data systems
• Prior experience in compliance, data management, or administrative support preferred
• Self-motivated with the ability to work independently in a remote/hybrid setting

Relationship & Communication Management

• Maintain regular communication with prospects and technician offices to ensure timely paperwork submission and adherence to onboarding timelines
• Support brand-building efforts through professional and consistent communication
• Act as a liaison between technician offices and internal departments, ensuring clarity on process status and program requirements

Compliance & Data Management

• Ensure all contractor and technician information is accurately entered and maintained across internal systems (Sara, Web Tracker, Salesforce, Zendesk)
• Verify contractor compliance with client guidelines and ensure adherence to all legal and data privacy regulations

Operational Support

• Assist Tech Compliance Manager as needed with compliance tasks
• Monitor and update status of requests and data in relevant systems
• Resolve escalations using effective problem-solving skills and provide support in achieving monthly departmental goals
• Prepare and submit weekly progress reports on recruitment activities and ongoing tasks

Desirable skills, knowledge, and abilities

• Excellent verbal, written, and phone communication with a professional tone and attention to grammar
• Ability to compose clear and accurate correspondence
• Confident in engaging with a diverse range of clients, technician offices, and internal teams
• Proven ability to manage multiple tasks and meet deadlines
• Highly organized with strong attention to detail and accuracy
• Skilled in setting and following through on reminders, tasks, and goals
• Able to work independently after receiving direction and objectives
• Demonstrates initiative, integrity, and a strong sense of accountability
• Capable of making sound decisions using good business judgment
• Effective team player with a positive attitude and collaborative mindset
• Builds strong working relationships across departments and with external partners
• Comfortable preparing and reviewing daily, weekly, and monthly reports
• Familiarity with local/regional geography and tools like Google Maps

Education and/or experience

• Minimum 1-year experience in customer service
• Minimum 1-year experience in data entry

Language

• English or bilingual (Spanish)

Physical Demand

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of a headset for phone communication, including consistent talking and active listening
• Regular typing and data entry on a keyboard
• Continuous focus on computer monitors for extended periods
• Physical requirements are essential to successfully perform the administrative and communication duties associated with the role

Computer Skills

• Proficient in Microsoft Office programs, primarily Excel and PowerPoint
• Knowledge and ability to use SARA Plus, Web Tracker, Zendesk, Five 9, Zoho, and Sales Force; we are willing to train the right candidate

Benefits

• Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!

• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• DSI Bucks: Employee Profit-Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities: We prefer to promote from within!