Teamleader Customer Care Center

Are you an experienced leader with a passion for customer focus and process optimization? For our Customer Care Center (CCC), we are looking for a Team Leader who ensures smooth operations and makes a strong commercial contribution.

What will you do?

As Team Leader CCC, you are responsible for the optimal functioning of the Customer Care Center from an organizational, commercial, and administrative perspective. You manage the team on a daily basis, monitor processes, and contribute to strategic improvements. You are a member of the Management Team and play a key role in achieving our financial objectives.

Your responsibilities include, among others:

Leading and coaching the CCC team.
Managing accounts payable and receivable, contract management, and order processing.
Supervising management systems (HSE, ISO) and compliance.
Pricing policy and supplier management.
Handling complaints and claims.
Demand planning and CRM registration (Salesforce).
Identifying market developments and translating them into policy.
Stimulating cross-selling of our brands (Heimeier, TA, Pneumatex).

What do you bring?

• At least 10 years of experience in a similar role and in people management.
• Financial education at a minimum MBO+ level.
• Experience with ISO management systems and affinity with HVAC.
• Strong communication skills in Dutch and English.
• Customer-oriented, independent, and results-driven.
• Strong digital skills (CRM, financial systems, Excel).

Competencies that define you:

Leadership, problem-solving ability, analytical skills, stakeholder management, commercial insight, and change management.

Why IMI Hydronic?

We offer a dynamic international working environment where your expertise and ideas contribute directly to the success of our organization. You will work from our Bodegraven location and be part of a committed and professional team.

Ready to make a difference?

Apply today and become our new Team Leader CCC!