Team Manager KYC | CSG

We offer you the opportunity to join the Client Support Group, within the Operations department, at a challenging and engaging position. You will be responsible for the management and development of the Center of Excellence dedicated to KYC.

This Center, located in Porto, is responsible for the KYC on boarding of new clients and periodic reviews of existing clients across EMEA, APAC and America as well as all supporting activities related to the KYC activity (Quality & Control, data management, Tax and regulatory topics…)

In an evolving environment, you will need to make sure that your team delivers a level of service which is suitable for meeting regulatory requirements and company standards as well as internal and external customers’ needs.

As the Leader Manager, your main responsibilities will be as follows:

• Take ownership of the production of KYC Periodic review chain under the supervision of Porto team for Natixis and other entities of the group so that quality, efficiency, service and price objectives are met
• Engage staff in the change processes: skills development on technological innovations and on regulatory requirements, implement company’s strategy
• Manage teams’ leaders of the Center of Excellence: manage priorities, talent scouting, perform yearly appraisals, define shared/individual goals, participating in the staff recruitment
• Engage staff to achieve long term performance goals in accordance with the strategy of the Financial  Security and the Operations Department
• Drive efficiency in the team and improve productivity and performance

Your other responsibilities will be as follows:

• Identify client needs to integrate them into the development strategy of the Center of Excellence
• Manage the relationship with the different stakeholders worldwide  
• Lead strategic projects under your responsibility in order to successfully develop the Center of Excellence
• Be a driving force behind the identification and implementation of solutions allowing the Center of Excellence to handle a growing number of operations in accordance with regulatory requirements and improve operational efficiency
• Enhance tools (production and reporting) and set analysis criteria to allow an efficient management of operations
• Promote digital and innovation solutions in the day-to-day activities and in the transformation agenda
• Identify and mitigate operational risks

You will be working closely with various stakeholders, as Financial Security, CIB business lines, BPCE’s networks, external customers.

• 7 years’ experience in a similar production position in the banking sector, ideally a CIB. You have a significant experience in team leadership, change management, project management or business management.
• Familiar with KYC, Sanctions & Embargoes, Anti-Money Laundering and Terrorist financing regulations. 
• Strong leadership skills with ability to manage a team balancing their production and the transformation agenda in an agile mode
• Strong ability to engage into Transformation initiatives leading to change of organization, processes optimization and Tool automation in order to enhance the Employees, Partners and Customer journeys
• Good interpersonal skills as well as a good negotiating capacity.
• The position is based in Porto but some travel may be required in Portugal (to Lisbon) and abroad.

• Fluent in English and French as a plus. 

We will only consider English Cv's.

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.