lastminute.com
Team Leader - Telesales
TLDR
Lead a sales-oriented team to drive performance and coaching while implementing strategies for user engagement and tracking sales metrics in a dynamic holiday travel environment.
Responsibilities:
- Team Leadership: Lead a sales-oriented team. Drive motivation, performance, and coaching for daily, weekly, and monthly sales targets.
- Sales Execution: Oversee pitch quality, objection handling, conversion strategies, and upselling/cross-selling of products.
- User Engagement: Strategise outreach efforts to maximise touchpoints and conversions from our subscribed user base. Design scripts and selling frameworks with the team.
- Data and Metrics: Track sales metrics and team productivity. Share daily reports and insights with leadership.
- Performance Reviews: Conduct weekly reviews with the team and assist with individual and team improvements
Requirements: - Graduate in any field
- Excellent Communication Skills - Verbal & Written
- 2+ years of Sales team handling experience.
- Strong experience leading sales/target-driven teams.
- Excellent in pitching, objection handling, and user communication.
- Proficient in Excel and reporting tools; data-first mindset.
- High ownership, ability to operate under pressure, and hunger to deliver results.
- Ability to coordinate on calls and host presentations.
- Hospitality experience is a plus
- This is an 'In Office' role. (Contract will be created as "In Office")
- 24/7 rotation Shifts, 6 days work week (Mon - Sun)
lastminute.com is the European leader in travel technology, specializing in dynamic holiday packages that simplify and personalize the travel experience. By leveraging our robust technology and a diverse portfolio of brands, we empower travelers with flexible, real-time options and exclusive deals, ensuring they can make the most of their spontaneous adventures.
- Founded
- Founded 1998
- Employees
- 500+ employees
- Industry
- Consumer Services
Team Leader