Team Leader

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

This position reports to the Hub Manager

Purpose of the role:

• Lead and manage the Takealot Delivery Team (TDT) within the Johannesburg Distribution Centre to ensure efficient, safe, and timely delivery operations
• Drive team performance to meet operational KPIs, service levels, and quality standards
• Support continuous improvement initiatives and ensure compliance with company policies and health and safety standards.

Your responsibilities can include:

• Lead and manage the TDT team to ensure timely and accurate delivery operations at the Johannesburg Distribution Centre.
• Allocate daily tasks and optimise team workload to meet delivery targets and SLAs.
• Monitor team performance through KPIs and take corrective actions to improve productivity and quality
• Coach, develop, and motivate team members to maintain high levels of engagement and performance.
• Manage shift planning, attendance, and staffing levels to ensure operational efficiency.
• Ensure strict compliance with health, safety, and environmental (HSE) standards within the team
• Resolve operational issues, conflicts, and escalations promptly and effectively.
• Collaborate with internal departments to ensure smooth coordination of delivery and warehouse activities
• Drive continuous improvement initiatives to enhance process efficiency and customer satisfaction
• Maintain accurate records and prepare reports on team performance and operational metrics
• Investigate, document, and report on damages, warehouse losses, missing parcels, and other operational discrepancies, ensuring corrective and preventative measures are implemented
• Ensure all loss and damage investigations are completed within required timelines and communicated to relevant stakeholders
• Consistently meet or exceed daily delivery targets and service level agreements (SLAs).
• Maintain high team productivity and quality standards with minimal errors or delays
• Effective management of staffing and shift schedules to ensure full operational coverage
• A motivated, well-trained, and engaged TDT team driving operational excellence
• Compliance with all health, safety, and environmental regulations within the team
• Timely resolution of operational challenges and escalations to minimize disruptions
• Accurate and timely reporting on team performance and key operational metrics
• Continuous improvement initiatives successfully implemented, leading to enhanced delivery efficiency and customer satisfaction

Qualifications and experience:

• Matric certificate or equivalent
• Diploma or qualification in Logistics, Supply Chain Management, Operations Management, or related field preferred but not mandatory
• Minimum of 3 years’ experience in logistics, supply chain, or delivery operations.
• At least 1 to 2 years’ experience in a supervisory or team leader role within a distribution or transport environment
• Proven track record of managing teams and achieving operational targets
• Minimum of 3 years’ experience in logistics, supply chain, or delivery operations
• At least 1 to 2 years’ experience in a supervisory or team leader role within a distribution or transport environment
• Proven track record of managing teams and achieving operational targets

Attributes required :

• Strong leadership and people management skills
• Effective communication and interpersonal skills
• Performance monitoring and coaching
• Operational planning and resource allocation
• Problem-solving and conflict resolution
• Time management and prioritisation in high-pressure environments
• Report writing and data interpretation for operational decision-making
• Proficiency in using Microsoft Office Suite (Excel,Word, Outlook) and logistics reporting tools
• Ability to conduct investigations into damages, losses, and service failures
• Negotiation and influencing skills when dealing with internal and external stakeholders

Knowledge: 

• Delivery and transport operations processes
• Warehouse management systems (WMS) and logistics software
• Health, Safety, and Environmental (HSE) regulations and compliance
• Customer service principles in logistics and delivery
• Company policies and disciplinary procedures related to staff management

Abilities:

• Motivate and develop a diverse team
• Analyse operational data to identify opportunities for improvement
• Manage multiple priorities in a fast-paced environment
• Adapt quickly to changing operational demands
• Collaborate effectively across teams and departments
• Maintain high attention to detail and accuracy in reporting and operational execution
• Make sound, timely decisions based on operational needs and company objectives

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.