Team Leader, People Experience

ABOUT ROCKET MONEY 🔮

Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

Please note: This is a hybrid role reporting to our Washington, DC office, supporting both in-office and remote/hybrid team members. With Occasional travel to Rocket Money offices for onboarding, engagement programs, events, site audits, and office coordinator coaching (frequency based on business needs).

ABOUT THE ROLE 🤹‍♀️

The Team Leader, People Experience at Rocket Money plays a critical role in enhancing the team member experience through both strategy and execution. This role involves strategic planning for driving people-related engagement programs (virtual and in-person), overseeing team member experience with onboarding, office management, and events, and executing on our goals with a small team of People Operations professionals.

IN THIS ROLE, YOU'LL:

• Lead the strategy and day-to-day People Operations program delivery to ensure a consistently great team member experience across offices and remote/hybrid teams.
• Implement and continuously improve the in-office engagement strategy for each site, tailoring activation plans to local needs and utilization trends.
• Coordinate weekly hybrid engagement program that connect in-office and remote team members, with clear attendance and satisfaction targets.
• Manage office and event coordinators at our offices, as appropriate: staffing/coverage, coaching and development, schedules, playbooks/SOPs, and performance.
• Support our event coordinator in executing company and site events (on-site and off-site), including logistics, run-of-show, stakeholder communications, and post-event retros; deliver on time and on budget.
• Build, design, and maintain program metrics and reporting in collaboration with Senior Team Leader, People Operations (e.g., engagement survey insights, program attendance and satisfaction, office utilization, onboarding completion, service SLAs) and translate insights into action plans.
• Develop and execute team member engagement and recognition programs
• Execute projects and deliverables, leading and influencing across teams to ensure established timelines and expectations are met.
• Serve as a culture champion, modeling company values and optimizing the team member experience.

ABOUT YOU 🦄

• You have 5+ years of experience in a Community Building, Event Planning, People Experience or People Operations role. With 2 years experience in people leadership.
• You have a demonstrated ability to define a strategy, translate it into an operating plan, and drive cross-functional execution to outcomes.
• You have a strong knowledge of applicable employment laws.
• You thrive in a fast-paced high growth environment.
• You are detail oriented–you double check your work and nothing gets past you.
• You take ownership, are eager to learn and grow, and have the drive to do so.
• You truly believe that there is no job too small–we are a team and we all jump in to help wherever help is needed!

WE OFFER 💫

• Health, Dental & Vision Plans
• Life Insurance
• Long/Short Term Disability
• Competitive Pay
• 401k Matching
• Team Member Stock Purchasing Program (TMSPP)
• Learning & Development Opportunities
• Tuition Reimbursement
• Unlimited PTO
• Daily Lunch, Snacks & Coffee (in-office only)
• Commuter benefits (in-office only)

Additional information: Salary range of $80,000 - $140,000. Base pay offered may vary depending on job-related knowledge, skill, and experience.

Rocket Money, Inc is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.*

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.