Team Leader Outbound

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.  As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.  We are growing our team based at our Distribution Centre in Highland Park and are looking for talented individuals to join the Princess Polly team. Think you can help us in our journey of becoming the best online shopping destination like...ever? If you're a motivated team player that's obsessed with all-things fashion and pop culture, we'd love to hear from you. Princess Polly’s Distribution Centre is at the heart of delivering the latest fashion trends to customers around the world. We’re seeking a Team Leader – Outbound to oversee daily fulfilment operations across Orders Admin, Pick, and Pack, leading a motivated team to achieve high accuracy and productivity in a fast-paced, fashion-focused environment. This hands-on leadership role is perfect for someone who thrives on operational excellence, loves developing and inspiring people, and knows how to turn data into action to drive performance What you’ll be doing

Lead and manage the Outbound team to ensure daily order fulfilment targets are achieved

Plan, prioritise and monitor workflows to ensure volumes are cleared accurately and on time

Track and report on daily and weekly KPIs, identifying trends, risks and opportunities for improvement

Forecast order volumes and allocate labour to meet operational demand and carrier cut-off times

Act as the first point of contact for IT related issues impacting outbound operations

Partner with Customer Experience to troubleshoot and resolve order-related issues

Coach, develop and support team members through regular feedback, training and structured check-ins

Facilitate onboarding, training and clear performance targets for new starters

Approve and audit timesheets, ensuring accuracy and compliance

Champion WHS standards, safe work practices and PPE compliance across the team

What success looks like

Outbound orders consistently meet carrier service cut-offs with minimal missed orders

Pick and Pack productivity meets or exceeds benchmark IPH targets

CPI variance remains within budget tolerance

The team is engaged, well-trained and performing to a high standard

At least one continuous improvement project is delivered each quarter

Safety remains a top priority, with strong reporting, risk mitigation and safe work practices embedded into daily operations

What you’ll need

4+ years’ experience in outbound operations, warehouse leadership or distribution centre environments

Proven ability to lead teams, manage workflows and prioritise in a high-volume, fast-paced setting

Strong problem-solving skills with a data-driven mindset

Experience using WMS platforms, Excel, Shopify, Google Suite and communication tools

Solid understanding of WHS requirements, carrier compliance and operational standards

Clear, confident communication skills with the ability to motivate and influence diverse teams

A proactive, adaptable leadership style with a strong focus on continuous improvement