About the Role:
We are seeking a proactive and dynamic Team Leader to supervise, guide, and motivate a team toward achieving performance goals and delivering high-quality results. The ideal candidate will have strong leadership, communication, and organizational skills, and a passion for team development and operational excellence.
Job Responsibilities:
Leadership & Supervision:
● Lead, coach, and mentor a team to ensure high levels of performance and productivity.
● Monitor daily operations and team performance against KPIs and SLAs.
● Allocate tasks and manage workflows efficiently to meet deadlines.
Performance Management:
● Track individual and team performance metrics.
● Conduct regular team meetings, one-on-ones, and performance reviews.
● Identify training needs and support learning initiatives.
Operational Excellence:
● Ensure adherence to company policies, procedures, and quality standards.
● Handle escalated issues and resolve conflicts within the team effectively.
● Drive process improvements to enhance efficiency and customer satisfaction.
Communication & Reporting:
● Act as a communication bridge between team members and upper management.
● Prepare and present reports on team performance, challenges, and achievements.
● Ensure smooth handoffs between shifts/departments if applicable.
Requirements
Key Result Areas:
● Strong leadership and people management skills
● Excellent communication and interpersonal abilities
● Conflict resolution and problem-solving capability
● Time management and task prioritization
● High level of integrity and accountability
Competencies (Skills essential to the role):
● Analytical mindset and result-oriented approach
● Strong sales acumen and customer handling abilities
Educational Qualification / Other Requirement:
● Bachelor’s degree in [Business Administration/Relevant Field] or equivalent experience
● Minimum of 2 years in a supervisory or team lead role
● Ability to work in a fast-paced and target-driven environment
Role Type / Key working relationships:
● Individual Contributor
● Internal team
● External stakeholders
Benefits
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
● Service
● Relationships
● Teamwork
● Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
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