Team Lead - Tier 2 SOC Analysts

Zagreb , Croatia
full-time

AI overview

Lead a team of security specialists in a dynamic SOC environment, focusing on team development and process optimization to enhance incident response quality.

Your Mission

As Team Lead for Tier 2 SOC Analysts, you will be a critical link between the global operational level (Tier 1) and advanced security functions (Tier 3, Incident Response, Cyber Threat Intelligence). You will lead a team of specialists who analyze security events daily, investigate threats, and ensure fast, precise, and high-quality escalation of critical incidents to higher-level support.

Your focus will be on team development and motivation, improving detection quality, and optimizing processes within our global 24/7 SOC environment.

What You’ll Do

  • Organize and manage the daily workflow and priorities of the team – plan capacity, schedules, and coordinate activities.
  • Participate in hiring, evaluating, and developing team members, contributing to a skilled and motivated SOC community.
  • Guide and oversee the incident investigation and handling process, from initial analysis to validation and effective escalation to the Tier 3 Incident Response team, ensuring a fast and clear flow of information.
  • Mentor and support SOC analysts, developing their technical and analytical skills, and lead onboarding of new members to ensure smooth and effective integration.
  • Contribute to the development and continuous optimization of Use Cases and Playbooks, ensuring they remain up-to-date and consistently applied in daily SOC operations.
  • Actively participate in improving SOC processes, detection rules, and tools, working closely with the SOC Manager and global teams to continuously raise efficiency and accuracy.
  • Serve as a key link between the global Tier 1 team and higher SOC functions (Tier 3, Threat Intelligence, Incident Response), ensuring smooth information flow, standardized escalation, and high-quality response to security events.
  • Turn data into insights – through regular reports and analyses, demonstrate how your team improves detection, reduces false positives, and increases SOC effectiveness week by week.

What We Expect

  • Experience in cybersecurity, SOC, or Incident Response (preferably 4+ years), with a willingness to take on a leadership role and mentor others (formal managerial experience not required, but a leadership mindset is essential).
  • Advanced understanding of network protocols, operating systems, SIEM tools, threat analysis, and good knowledge of the MITRE ATT&CK framework.
  • Proficiency in English (written and spoken).
  • Advantage: relevant certifications (Security+, CySA+, CASP+, Blue Team Level 2, etc.).

What we offer:

  • Work in a global SOC environment with advanced tools and technologies.
  • Participation in international projects.
  • Opportunity to achieve your biggest potential and development in your area of ​​responsibility.
  • Continuous development and advancement through industry-relevant certifications and internal/external training/workshops.
  • Learning and sharing experiences with well-known and respected experts in the field of information/cybersecurity.
  • Positive, motivating, international work environment with a clear focus on quality and growth.
  • Hybrid work – office work + work from home.
  • Flexible working hours.
  • Additional and supplementary health insurance packages.
  • Multisport membership.
  • Pet-friendly office.
  • Social events and team bonding gatherings.
  • Compensation package consisted of base + bonus part, competitive in the market.

Perks & Benefits Extracted with AI

  • Flexible Work Hours: Flexible working hours.
  • Health Insurance: Additional and supplementary health insurance packages.
  • Other Benefit: Social events and team bonding gatherings.
  • Remote-Friendly: Hybrid work – office work + work from home.

Jedan smo od vodećih pružatelja usluga s područja informacijske sigurnosti za tvrtke, institucije i ostale organizacije. Postojimo od 2007. godine i sjedište nam je u Zagrebu u Hrvatskoj.Štitimo klijente od sigurnosnih prijetnji koje mogu uzrokovati krađu povjerljivih informacija, financijske gubitke i reputacijsku štetu.Pružamo usluge i razvijamo produkte i rješenja kako bi naši korisnici dosegli željenu razinu sigurnosti.

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