Team Lead, Project Services

About LRN 

Do you want to use your regional expertise and client knowledge to help people around the world do the right thing?  

 LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,800 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform. 

About the role:   

 LRN is seeking an experienced People Manager to lead the Professional Services team as a part of  our growing global Delivery Team. This role will be responsible for overseeing the work of their reportees within the Services part of the Professional Services team.  This person will also deliver library course customization tasks.  We are seeking a professional who is collaborative, has a passion for managing people and projects, creative with a keen interest in eLearning and is commercially and technologically astute.  

Key Responsibilities:  

Team Leadership & Management:  

• Assist with coaching and mentoring of more junior team members in order to enhance productivity and achieve superior quality output  

• Proficiency in managing team capacity against workload and allocation of resources in order to maintain SLA’s   

 Project Management:  

• Oversee multiple customization projects from inception to completion, ensuring projects are delivered on time, within scope, and on budget.  

• Coordinate with stakeholders to understand requirements and align project goals with business objectives.  

• Identify project risks and develop mitigation strategies to ensure smooth execution.  

• Implement and manage project changes and interventions to achieve project outputs.  

• Ensure high-quality deliverables by reviewing solution against client requirements.  

 Collaboration & Communication:  

• Liaise with cross-functional teams including product management, quality assurance, client support, and all other departments within the Delivery organization.  

• Collaborate with the technical team to solve complex technical challenges and remove roadblocks.  

• Act as the secondary point of contact for library customizations between the team and upper management, providing regular updates on team productivity and issues.  

• Align open communication channels within the team and across departments to promote effective collaboration.  

  Personal Attributes:  

• Organized and detail and solution orientated  

• Highly professional, displaying outstanding stakeholder management skills  

• Able to multi-task, and work on your own initiative  

• Understand what makes great training  

• Excellent verbal and written communication skills 

Requirements

• E-Learning experience is beneficial  

• Must have at least two years’ experience in a supervisory role managing teams to achieve success against key performance indicators  

• Solution mindset  

Benefits

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.