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Neo Group

Team Lead - Online Call Center

Remote

AI overview

Manage and motivate a team of outbound sales agents in the online casino industry, focusing on achieving KPIs and fostering a results-driven culture.

About the Role:
We are seeking an experienced, multilingual Call Center Team Lead to manage and guide a team of outbound agents in the fast-paced online casino environment. The ideal candidate will be fluent in Russian with at least a basic level of English. Additionally, knowledge of Polish, German, or Italian would be considered a strong advantage. This role is best suited for someone who is performance-driven and passionate about leading teams to success in a results-focused sales setting.

Key Responsibilities:

  • Lead, motivate, and manage a team of sales agents to achieve individual and team KPIs
  • Monitor and evaluate daily performance, providing coaching and feedback
  • Track call metrics, conversion rates, and performance reports
  • Conduct regular one-on-ones, training sessions, and team meetings
  • Support agents in resolving escalated customer issues
  • Collaborate with management on strategy, reporting, and campaign planning
  • Ensure high-quality customer engagement and compliance with company policies

Requirements

  • Proven experience as a call center team lead or supervisor (iGaming or online casino experience is highly preferred)
  • Strong leadership and coaching abilities
  • Fluent in English (spoken and written)
  • Another language would be plus - Italian, Turkish, German
  • Excellent communication and interpersonal skills
  • Familiarity with CRM tools and call center systems
  • Strong analytical skills and a proactive attitude
  • Ability to thrive in a target-driven environment

What We Offer:

  • Competitive base salary + team performance bonuses
  • A fast-growing, dynamic, and international work environment
  • Ongoing training and career development opportunities
  • The opportunity to lead a high-performing team in the online gaming industry
  • Remote working options

Perks & Benefits Extracted with AI

  • Learning Budget: Ongoing training and career development opportunities
  • Remote-Friendly: Remote working options
Neo Group

Welcome to Neo Group – Where Growth and People Thrive!At Neo Group, our mission is crystal clear: we're driven to achieve profitability and expansion in every operating market we step into. But it's not just about the numbers; it's about fostering an environment where individuals flourish and grow. We're on a mission to establish our presence in as many regions as possible, all while ensuring that our team members are supported and empowered to reach their full potential.Our vision? To build a resilient global business that stands strong in the face of local market changes. We're committed to enhancing the quality of life and growth opportunities for everyone involved, from our employees to our partners and beyond.At the heart of everything we do are our core values: Trust, Development, Stability, People-First, and Accountability. These values aren't just words on a page – they're the guiding principles that shape our culture and drive our decisions every day.Join us at Neo Group, where we're not just building a business – we're building a community where growth and people come first.

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