Team Lead, Inspections

Lead and manage a team of associates to achieve key objectives:

• Oversee the Recruiting, Expediting, Video Inspection, and Quality Control (QC) queues of the Inspection team, ensuring adherence to SLAs and quality standards.
• Track team performance metrics, using data-driven insights to improve operational efficiency, enhance inspection quality, and reduce turnaround times.
• Assign inspection tasks and prioritize work based on workload and deadlines.
• Collaborate with cross-functional teams across locations to resolve issues or challenges during the inspection process.
• Communicate effectively with internal and external clients to ensure smooth workflow in the inspection department.
• Serve as the subject matter expert and act as the communication link between staff members and customers as needed.
• Address and resolve inspection-related issues or escalations promptly.
• Monitor daily production reports to ensure the team meets both production and quality targets.
• Provide leadership and guidance to foster a positive and productive work environment.
• Manage multiple projects simultaneously, consistently meeting deadlines and delivering high-quality results within set timeframes.
• Analyze datasets to extract meaningful insights and make informed decisions.
• Perform staffing data analysis to ensure adequate staffing levels to handle expected volumes.
• Take on additional duties as required.

• Bachelor's Degree preferred.
• Minimum of 3 years of experience in team management within a related field.
• Strong managerial, organizational, and leadership skills.
• Excellent analytical, communication, and interpersonal skills.
• Proficient in Microsoft Office Suite or similar software.
• Detail-oriented with a focus on compliance with SOPs.
• Open to continuous learning and professional development.

Prosperity

• Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee
• Bonus Potential – if you go above and beyond, you should be rewarded

Good Health

• Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
• Wellness Programs (examples include eye examination, diabetes checkup camp, hemoglobin check and health talks)

Happiness

• 10 paid holidays, plus 26 paid days off per year
• Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)
• Opportunities to join our community service initiatives, including Habitat for Humanity