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ISTA Personnel Solutions

Team Lead for Back-Office Account (Project-Based)

Mandaluyong City , Philippines
full-time

AI overview

Supervise Back-Office Associates, ensuring accuracy and efficiency in document handling, while fostering a culture of continuous learning and employee satisfaction.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description

  • Supervise a team of Back-Office Associates handling document review and downloading tasks
  • Monitor daily productivity, accuracy, and timeliness of deliverables
  • Provide guidance, training, and support to ensure team members follow proper processes
  • Perform quality checks to maintain compliance and data accuracy
  • Assign workloads, track progress, and ensure deadlines are met
  • Communicate with management regarding performance, challenges, and process improvements
  • Motivate the team to stay focused and consistent when handling high-volume, repetitive tasks
  • Handle escalation issues and ensure smooth workflow operations

Requirements

  • At least 6 months of Team Lead/Supervisory experience in a back-office, administrative, or operations role
  • Strong attention to detail and accuracy
  • Basic proficiency with MS Office and Outlook
  • Excellent organizational, leadership, and communication skills
  • Ability to manage repetitive tasks while ensuring quality and productivity
  • Strong problem-solving and decision-making abilities
  • Flexible and able to adapt to shifting priorities and deadlines

Benefits

What Can We Offer You?

  • Competitive salary and benefits
  • Health Insurance with free dependents
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our Commitment to You

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives

Perks & Benefits Extracted with AI

  • Health Insurance: Health Insurance with free dependents
  • Career growth focus: A focus on growing your career path with us
  • Paid Time Off: Paid time off
ISTA Personnel Solutions

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

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