Team Lead Client Success - Broker Tax and Trading (m/f/x)

Our Client Success Team Lead role will offer you the opportunity to lead and develop a team of talented and passionate Client Success managers of our German/Austrian brokerage business. Your main responsibility will be:

• Building, leading, and strategically developing the Client Success team for the German and Austrian brokerage markets
• Setting clear goals with a strong focus on client satisfaction and long-term retention
• Analyze and track relevant KPIs and client feedback using a data-driven approach to develop targeted measures for improving performance and efficiency
• Continuously monitor progress and support team growth by leveraging regular reporting and deriving actionable next steps
• Work closely with Operations and Product teams to optimize processes, prepare the team for new products and features, and ensure outstanding service quality
• Apply in-depth expertise in brokerage, financial markets, and the Scalable App to efficiently manage resources and address client needs effectively
• Foster a team culture defined by ownership, ambition, knowledge sharing, and continuous improvement
• Effectively communicate the company’s vision and support the implementation of new initiatives and services

• Solid leadership experience in Customer Service or Client Success, with strong knowledge of industry KPIs
• Bachelor’s or Master’s in Business, Economics, or similar is a plus
• Strong understanding of financial markets, especially stocks, ETFs, and funds; ideally with brokerage sector experience and a digital mindset
• Analytical and numbers-driven mindset, comfortable working with reports and making data-based decisions
• Customer-centric, proactive, and motivated to drive team success and serve as a role model
• Strong sense of responsibility, very high ambition, and commitment to continuous improvement and knowledge sharing
• Excellent communication skills in German and English

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Work from our centrally located offices in the heart of Munich or Berlin, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities 
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget 
• Learn and experience German culture first hand by joining our free German language classes
• International relocation support is provided if required 
• Flexible vacation policy and the opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the ‘Deutschland Jobticket’
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club