Team Lead Client Service (m/f/d) - REF77133W

AI overview

Lead and manage a global team supporting client services for Windows, Mac, and iOS environments while driving service quality and user satisfaction.

The Team Lead Client Services (Windows, Mac and iOS) (m/f/diverse) is responsible for leading a global team that provides comprehensive support and services for Windows and Mac environments in Tires IT Infrastructure. This role ensures the delivery of high-quality client services, drives continuous improvement, and aligns IT services with business needs.

Your tasks:

Lead and manage an international team of client service professionals supporting Windows, Mac and iOS environments
Develop and implement strategies to improve client service delivery and user satisfaction
Ensure the effective deployment, configuration, and management of Windows, Mac and iOS operating systems
Oversee the resolution of complex technical issues and escalations
Collaborate with other IT teams to ensure seamless integration and support of client services
Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) with external providers
Drive continuous improvement initiatives to enhance service quality and efficiency
Stay informed about the latest trends and technologies in Windows, Mac and iOS client services

Academic degree in Computer Science, Information Technology or a related field
Experience managing client services teams, focusing on Windows and Mac environments
Knowledge about Microsoft Intune and Microsoft Deployment Toolkit
Proficiency in Windows and Mac operating systems and related technologies
Experience with IT service management frameworks (e.g., ITIL)
Fluent English language skills, both written and spoken
Leadership and team management skills
Strong problem-solving and analytical abilities
Effective communication and interpersonal skills
Strong organizational and time management skills

Applications from severely disabled people are welcome.

The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:

Training opportunities
Mobile and flexible working models
Sabbaticals
and much more...

Sounds interesting for you? Click here to find out more.

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Ready to drive with Continental? Take the first step and fill in the online application.

Perks & Benefits Extracted with AI

Education Stipend: Training opportunities
Flexible Work Hours: Mobile and flexible working models
Other Benefit: Sabbaticals