TCS Administrator

Job Title: TCS Administrator

Location: Northampton, UK
Company: Diversey UK
Working Pattern: 5 days per week in the office until training is complete, then hybrid working (details to be confirmed)

About Diversey

Diversey is a global leader in hygiene, infection prevention, and cleaning solutions. We are committed to creating safe, efficient, and sustainable environments for our customers across multiple sectors. We are now looking for a proactive and detail-oriented TCS Administrator to join our team in Northampton.

Role Overview

The TCS Administrator will play a key role in supporting the efficiency and accuracy of our Transactional Customer Service (TCS) operations. This position ensures data integrity, smooth order processing, effective communication with internal teams, and high-quality service to our customers.

This is an excellent opportunity for an organised, analytical, and customer-focused individual looking to grow within a dynamic and supportive environment.

Key Responsibilities

• Process customer orders accurately and within agreed service levels.
• Maintain and update customer records, pricing data, and product information within internal systems.
• Monitor open orders, shipments, and delivery schedules to ensure timely fulfillment.
• Support issue resolution by liaising with logistics, sales, supply chain, and customer service teams.
• Generate reports, dashboards, and performance metrics as required.
• Ensure compliance with internal controls, policies, and quality standards.
• Assist with system changes, testing, and process improvements related to TCS operations.
• Provide administrative support to the wider TCS and Customer Service teams.
• Handle customer queries professionally via phone and email when required.

Requirements

Skills & Experience

Essential:

• Strong administrative or customer service background.
• Excellent attention to detail and accuracy in data entry.
• Ability to multitask and prioritise workload effectively.
• Excellent communication skills (written and verbal).
• Proficient in Microsoft Office, especially Excel.
• Comfortable working in fast-paced, deadline-driven environments.

Desirable:

• Experience with ERP systems (SAP, Oracle, or similar).
• Previous experience in supply chain, order management, or B2B support.
• Understanding of logistics or distribution processes.

Benefits

Working Arrangements

• Training Period: 5 days per week in the Northampton office for onboarding and training.
• Post-training: Hybrid working model (office + remote), subject to performance and team requirements.