Talent Shared Services Specialist

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. 

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary
As a Talent Shared Services Specialist, you will be responsible for providing efficient, comprehensive and accurate HR Support within the Shared Service team to all CloudFactory employees across different locations  in collaboration with the Global Talent Team. This includes HR administrative support in all CloudFactory Talent Processes, Employee Documentation and Employee-Related  Data. This is an exciting opportunity to grow professionally while contributing to a mission-driven organization.

Responsibilities:

• Undertake accurate and timely employee administration/transactional processes, including; making changes to individual terms and conditions, document processing, onboarding, offboarding, internal mobility etc
• Liaising and working collaboratively with Global Talent Team (Talent Business Partners and Heads of Talent across locations) to provide an efficient and effective services 
• Input information and  maintain documents, employee records and data on HRIS  to agreed procedures and compliance standards 
• Ensure that all HRIS data and other Talent Databases  are accurately updated and maintained.
• Regularly conduct audits on HRIS and Talent Databases to ensure that we are compliant with ISO 9001, ISO  27001, SOC 2 Standards and local employment laws.
• Preparing Shared Service related reports for the stakeholders enabling them to take important decisions based on various facts and trends. 
• Provide excellent service to employees by answering questions, resolving issues, and providing information

Requirements

Must Have skills (required)

• Attention to detail.
• Excellent organizational skills
• Customer focus.
• Strong communication skills.
• Problem-solving abilities.
• Teamwork and collaboration abilities.
• Proficient with or the ability to quickly learn the organization's HRIS, G-Suite and similar employee management software.
• Ability to manage time and tight schedules, work effectively under pressure. Using own initiative, with a creative approach to problem solving.
• Technical Proficiency: Proficient with G-Suite and HRIS platforms; demonstrated success in process automation and navigating emerging technologies.
• AI Literacy: Familiarity with LLMs, conversational AI, prompt engineering, and agentic AI concepts to help modernize HR workflows.
• Forward-thinking, curious, and confident in a fast-paced environment. You should be someone who uses their own initiative to drive practical execution.
  

Education and Experience:

• Bachelor's degree in Human Resources, Industrial Psychology, or related field required.
• At least 3 years of experience in a similar  role

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Comprehensive medical cover 
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!