Shape the future of talent development at Customer.io by designing impactful programs that accelerate career growth while enabling employees to develop future-ready skills.
Over 8,000 companies—from scrappy startups to global brands—use Customer.io to send billions of emails, push notifications, in-app messages, and SMS every day. Our platform powers automated communication that people actually want to receive.
But building great software starts with building great teams. At Customer.io, we’re investing intentionally in how our people grow—accelerating leadership capability and helping employees build the skills they need to thrive in a rapidly evolving, AI-enabled world.
We’re hiring a Talent Development Program Manager to help us build and scale the programs that make this possible. This is not a traditional L&D role focused on maintaining existing training. This is a builder role. You’ll partner closely with the Director of Learning, Growth, and Development to design and launch high-impact programs while getting to own execution, facilitation, and continuous improvement.
You’ll play a foundational role in shaping how skill development and career growth evolve at Customer.io—and help create programs that enable our people to do the best work of their careers.
Bonus points for:
This is an opportunity to help shape the future of talent development at Customer.io during a period of meaningful investment and growth. You’ll work directly with the Director of Learning, Growth, and Development to build programs that strengthen org-wide capability, accelerate career growth, and help employees develop future-ready skills. Your work will directly influence how managers lead, how employees grow, and how the organization scales.
We believe in transparency. The starting salary for this role is $95,000–$105,000 USD annually (or equivalent in local currency), depending on experience and subject to market rate adjustment. Our inclusive benefits package supports your well-being and growth, including: 100% coverage of medical, dental, vision, and supplemental insurance premiums for you and your family. 16 weeks paid parental leave. Unlimited PTO. Remote work and wellness stipends. Professional development budget. And more! See full benefits here.
No gotchas, no trick questions—just a clear, human process designed to help both of us make an informed decision.
All final candidates will be asked to complete a background check and employment verification.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We are committed to building an inclusive team culture, implementing equitable hiring practices, and expanding opportunities within the tech industry.
If you’re excited by the opportunity to help build programs that shape how people grow, lead, and succeed—and want to contribute to building a thoughtful, high-performing organization—we’d love to hear from you. Apply now.
Health Insurance
100% coverage of medical, dental, vision, and supplemental insurance premiums for you and your family.
Learning Budget
Professional development budget.
Paid Parental Leave
16 weeks paid parental leave.
Paid Time Off
Unlimited PTO.
Remote-Friendly
Remote work.
Wellness Stipend
Wellness stipends.
Customer.io provides a platform that enables over 8,000 companies, from startups to large brands, to automate their communication with customers. By leveraging real-time behavioral data, we help teams deliver smarter and more relevant emails, push notifications, in-app messages, and SMS, ensuring that the messages people receive are meaningful and engaging.
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Program Manager Q&A's